James Bannerman
Mackay,QLD
Summary
Adept Manufacturing Process Operator with a proven track record at Laminex, showcasing exceptional attention to detail and a strong work ethic. Excelled in utilizing computer systems, leading lean manufacturing initiatives, and fostering teamwork. Demonstrated expertise in Work Health and Safety practices, enhancing operational efficiency and safety compliance.
Overview
15
15
years of professional experience
Work History
Client Support & Process Specialist
Intelics
06.2024 - 05.2025
- Delivered high-quality support to clients by troubleshooting software issues and guiding them through resolution steps.
- Acted as the primary point of contact for client inquiries, ensuring timely and effective solutions to technical and process-related concerns.
- Collaborated with internal teams to escalate and resolve complex issues, improving client satisfaction and retention.
- Identified recurring issues and contributed to process improvements that enhanced the overall support workflow.
IT Help Desk Agent
Kell I.T
02.2024 - 06.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Provided remote assistance to users, enabling quick resolution of off-site technical issues.
- Managed ticketing system effectively, prioritizing urgent requests while maintaining overall response time standards.
- Contributed to the implementation of new systems and software upgrades, minimizing disruptions for users.
Manufacturing Process Operator
Laminex
01.2010 - 05.2023
- Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
- Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
- Operated various types of machinery proficiently, adapting quickly to changing production requirements.
- Performed root cause analyses on process deviations, implementing corrective actions to prevent future occurrences.
- Coordinated with other departments such as engineering, maintenance or quality control when necessary for smooth operations.
- Actively participated in lean manufacturing initiatives, reducing non-value-added activities within the workplace.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Education
High School Diploma -
James Nash State High School
Gympie, QLD12.2002
Skills
- High Level of general computer skills both software and hardware including Microsoft Office
- High Level understanding of Work Health and Safety Act and Code of Practices
- Attention to Detail
- Teamwork and Communication
References
Sherayne Peate: 0448 537 654
Darren Liddicoat (Laminex Maintenance Fitter): 0431361612
Timeline
Client Support & Process Specialist
Intelics
06.2024 - 05.2025
IT Help Desk Agent
Kell I.T
02.2024 - 06.2024
Manufacturing Process Operator
Laminex
01.2010 - 05.2023
High School Diploma -
James Nash State High School
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