James Boghos
Farmborugh Heights,Australia
Summary
Self-motivated achiever with extensive experience in management, marketing, sales, and customer service across various industries. Skilled in managing client relationships and creating business opportunities. Combines creative talent, sales expertise, and promotional skills to consistently achieve sales targets and increase revenue. Exceptional networking abilities and the capability to develop strong working relationships. Represents the company with professionalism, poise, and integrity. Results-oriented and dedicated to delivering high-quality service. Highly artistic and creative Professional seeking a new challenge. Looking for a position that utilizes skills in account management, area management, store management, sales, marketing, and promotions.
Overview
27
27
years of professional experience
Work History
National Account Manager
Apex Tool Group
07.2023 - Current
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Built strong relationships with key decision-makers at an executive level within national accounts organizations.
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Identified profitable business leads and built pipeline of prospective customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Expanded national account portfolio through strategic prospecting and effective sales presentations.
- Brought lapsed accounts back to active status and providing additional revenue.
- Increased market penetration by growing brand awareness.
Sales Representative
Apex Tool Group
05.2017 - 07.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Store Manager
Burson Auto Parts
11.2015 - 02.2017
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of business, maintaining clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Store Manager
Repco Auto Parts
01.2013 - 08.2015
- Responsible for managing the daily operational activities of the Sutherland store including store opening & closing, merchandising, inventory control, cashiering, banking, end-of-day reconciliation, database maintenance, reporting and others
- Responsible for selling and promoting a range of automotive products including: Batteries & Accessories Eclipse Car Care Spare Parts - Under Car Body Repair Products In-Car Technology Spare Parts - Under Car Globes & Lighting Oils & Additives Tools & Equipment
- Organize merchandising
- Execute Shelf Management to ensure products are displayed in preferred eye-level positioning and enjoy maximum facings
- Manage inventory control
- Conduct stocktakes, as well as, stock checks, verification and reconciliation
- Ensure key product lines are in stock
- Recruit, train and motivate staff to provide outstanding customer service
- Ensure all new staff complete the Induction & other product / service training
- Monitor staff performance to ensure compliance with company policies
- Encourage every staff member to achieve individual and store targets
- Provide troubleshooting services
- Resolve all operational issues professionally
- Ensure efficient operation of the store at all times
- 2013 Sales Award for Highest Increase in Product Sales within Regional Zone
Account Manager
Repco Auto Parts
01.2011 - 01.2013
- Responsible for providing support to Store Managers in Bankstown, St Peters, Camperdown and Lidcombe
- Regularly visit stores and provide store management with information regarding corporate objectives, market trends, sales statistics, merchandising techniques, promotional campaign concepts and other benefits to increase turnover and revenue
- Perform staff training and development
- Conduct training on the product range, customer service and the following operational issues: Planning & Organizing Business Performance Store Agreement New Store Development Store Promotions Government Law Inventory Control Merchandising WH&S Regulations Ordering Staff Recruitment Operating Procedures
- Manage and expand the business from the branch offices of National Accounts such as K-Mart Tires & Auto, Ultra Tune, Midas and Repco Authorized Service Centre's
- Visit designated outlets of National Accounts during each sales cycle
- Process sales orders, perform vendor refill and follow up on corporate promotions
- Establish good relationships with Owners & Store Managers and other key decision-makers
- Expand dollar spend of existing accounts
- Identify new clients within assigned territory
- Actively sell and promote corporate deals
- Negotiate and sign contracts
- Successfully exceeded all sales targets and won several sales awards
- Efficiently turned-around low performing branches into profitable business units
Part - Owner & Store Manager
Metro Lidcombe North
01.2005 - 01.2011
- Responsible for managing every operational facet and daily activities of a company with two divisions: Metro petrol station franchise and auto-mechanic store
- Provide customer service and respond to all queries regarding the store facilities, products & services
- As Manager of Metro Petrol Station franchise, responsibilities include: Manage the merchandising function including setting up effective window, floor and counter displays that attract clients to buy products
- Manage inventory control
- Supervise stock takes and determine maximum, minimum and re-order levels
- Process requisitions of stock
- Ensure correct prices are listed for petrol and other products
- Prepare Fuel Reconciliation Report and other reports
- Supervise cashiering functions including safe deposits
- Handle cash, credit card & EFTPOS transactions
- Balance all transactions of all shifts
- Responsible for Administration and maintenance of the Retail Business System applications utilized by station
- As Manager of auto-mechanic workshop, responsibilities include: Perform service and repair bookings, job costing and quotes
- Liaise with clients and explain the auto mechanical problems and solutions available to rectify problems
- Allocate work to team of technicians
- Monitor their work
- Ensure comply vehicle repair standards
- Supervise the following services: Mechanical Repairs Alternators & Starters Repairs Brake & Suspension Repairs Carburetor Repairs Transmission & Driveline Repairs Engine Tune ups
- Perform daily system operations including database maintenance, cash management, banking and system back-up
- Train and supervise staff
- Devise work schedules & coordinate daily activities
- Handle rosters & leave requests
- Process time sheets
- Monitor staff performance
- Achieved one of the highest shop turn-over within Metro Petroleum network
- Successfully turned the company into a profitable and viable business prior to selling my share
- Consistently met all Key Performance Indicators (KPIs) through the years
- Worked with new management to ensure a smooth transition transparent to the clients
Roaming Manager
Fone King
01.2001 - 01.2004
- Responsible for providing store management services
- Rotated to manage stores in Miranda, Tuggerah & Warringah
- Responsible for managing the daily store operation including store opening and closing, administration, end-of-day reconciliation, banking and reporting
- Responsible for implementing marketing plans including the company pricing strategy & promotional campaigns to achieve sales forecasts
- Responsible for selling a range of repair services and mobile phone accessories such as iPod/iPad accessories, chargers and other products
- Responsible for supervising merchandising activities
- Create and periodically update the displays as new stock arrives
- Supervise inventory control and stock requisition
- Conduct stock takes and verification
- Monitor stock movements
- Determine the fast moving items and slow moving items
- Ensure the availability of fast moving items at all times
- Train and coach staff to provide quality service
- Motivate them to perform to their best abilities and achieve all of the store objectives
- Perform troubleshooting services
- Resolve all operational issues promptly
- Consistently exceeded the store profit and sales targets
Professional Disc Jockey
Self-employed
01.1998 - 03.2023
- Meet with clients to identify types of music required; develop music and play lists; discuss logistics; as well as obtain all information about the event
- Book and schedule gigs or events
- Set up lighting and sound equipment per client specification prior to the event or function
- Ensure the correct music is available for parties and events
- Perform Disc Jockey duties
- Play music and special requests
- Announce musical selections, as required
- Perform Master of Ceremony (MC) duties, as required
- Make announcements, read prepared scripts, provide commentary on specific topics, coordinate contests or other promotional activities
- Liaise and work closely with club management, audio / visual specialists and other staff to ensure a high quality sound and light show is provided
- Train new DJs regarding the level of professionalism that is expected and the appropriate way to respond to requests, complaints or other issues during the event
- Working for various organizations regarding marketing and promotional campaigns
- Provide customer service and information regarding bookings, scheduling, services quotations and other issues before, during or after the event
- Provide leading-edge digital sound, light and recording equipment, as required
- Network and meet with prospective clients and creatively market the DJ service to new audiences and potential customers
- Experience in recording, re-mixing and music production
- Established an excellent reputation for great music, quality service & professionalism
- Built a loyal clientele who provide me with repeat and referral business
- Completed several U-18 gigs with Pulse and Summer Beats catering for 500 to over 1000 people
- Managed sound quality levels during performances to ensure optimal listening experiences for attendees.
Education
DIPLOMA IN BUSINESS MANAGEMENT -
Franklyn Scholar College
Farmborugh Heights, NSW01.2013
Higher School Certificate -
St Patrick College
Sutherland, NSW01.2000
Skills
- Goal-Oriented
- Client Relationship Building
- Account Management
- Customer Service
- Sales negotiations
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Excellent Communication
- Self Motivation
- Customer Relationship Management
- Professionalism
Timeline
National Account Manager
Apex Tool Group
07.2023 - Current
Sales Representative
Apex Tool Group
05.2017 - 07.2023
Store Manager
Burson Auto Parts
11.2015 - 02.2017
Store Manager
Repco Auto Parts
01.2013 - 08.2015
Account Manager
Repco Auto Parts
01.2011 - 01.2013
Part - Owner & Store Manager
Metro Lidcombe North
01.2005 - 01.2011
Roaming Manager
Fone King
01.2001 - 01.2004
Professional Disc Jockey
Self-employed
01.1998 - 03.2023
DIPLOMA IN BUSINESS MANAGEMENT -
Franklyn Scholar College
Higher School Certificate -
St Patrick College
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