Summary
Overview
Work History
Education
Skills
Timeline
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James Brasier

Sydney,NSW

Summary

  • Resourceful and experienced worker offering expertise in customer service, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Personal Assistant to the Owner

Kosun
sydney, NSW
07.2022 - Current
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Customer Service Representative

laithwaites wines
Sydney, NSW
02.2022 - 08.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service

McDonald's Cremorne
Sydney, NSW
07.2018 - 02.2020
  • Provided primary customer support to customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Independent Seller

N/A
Sydney, NSW
09.2017 - 07.2018
  • Conducted retail arbitrage to build inventory for resale via online platforms.
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Built and maintained strong relationships with wholesalers.
  • Answered questions and assisted customers with item selection and location.

Education

High School Diploma -

Epping Boys High School
Eastwood, NSW
11.2021

Bachelor of Arts - International Studies

UNSW
Sydney
02.2022 - Current

Skills

  • Commendable proficiency in both understanding and speaking mandarin
  • Ability to communicate effectively to a plethora of varying people honed by my role as a football coach and manager for a local club
  • Aptitude in conveying ideas and opinions in a sophisticated manner, developed by studying English to an extension level in high school
  • A mature understanding of global finances, commerce, business and economics acquired from three consecutive years of high school study in Economics
  • Expertise in being an impactful team member through playing a pivotal role in the cohesiveness and success of multiple sporting teams and musical ensembles
  • Capable leadership skills through participating in the Bronze Duke of Edinburgh and Epping Boys Mentorship program in which maintaining harmony through conflict resolution played an integral role in the position
  • Basic first aid through accomplishing the Royal surf life-saving course and bronze medallion

Timeline

Personal Assistant to the Owner

Kosun
07.2022 - Current

Customer Service Representative

laithwaites wines
02.2022 - 08.2022

Bachelor of Arts - International Studies

UNSW
02.2022 - Current

Customer Service

McDonald's Cremorne
07.2018 - 02.2020

Independent Seller

N/A
09.2017 - 07.2018

High School Diploma -

Epping Boys High School

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James Brasier