James Bryan
Sydney
Summary
Experienced Customer Service representative with an excellent reputation for resolving client issues and maximising client satisfaction.
Productive Grocery Attendant with over 6 years of experience in Retail.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
EToro
05.2022 - Current
- Addressed clients' inquiries, proactively sustaining updated knowledge of company products and services to provide bespoke solutions to clients through emails, live chats, and phone calls.
- Serviced international clients while upholding all regulatory requirements and professional conduct, maintaining strict compliance with all statutory policies and procedures for an ethical workplace.
- Handled conflict between clients and eToro, adeptly utilising problem-solving and analytical thinking aptitude for effective issue resolution.
- Trained new employees, skilfully ensuring best practices were integrated to maximise productivity during active employment.
- Worked closely with team members, performing cross-functional collaboration to champion a team-driven culture of excellence.
- Ensured that all KPI targets were consistently met through engagement with over 20 different clients every day.
Grocery Attendent
IGA Turramurra Plaza
02.2016 - 03.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed a team of employees, overseeing training, and professional growth of employees.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Exceeded goals through effective task prioritization and great work ethic.
Voluntary Worker
Hornsby Salvation Army
08.2013 - 10.2013
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Helped with maintenance of equipment and performed testing on newly donated products to ensure they were in good working order
Education
Higher School Certificate -
Barker College
Hornsby, NSW12.2015
Skills
- Interpersonal Communication
- Good Telephone Etiquette
- Dependable and Responsible
- Managing Clients with Large Investments
- Responding to Difficult Clients
- Building Client Trust and Loyalty
- Calm and Professional Under Pressure
- Understanding Client Needs
- Patient and Empathetic
- De-escalation Techniques
Additional Information
Referees available on request.
Hobbies
- Tennis
- Chess
- Composing Music
Timeline
Customer Service Representative
EToro
05.2022 - Current
Grocery Attendent
IGA Turramurra Plaza
02.2016 - 03.2022
Voluntary Worker
Hornsby Salvation Army
08.2013 - 10.2013
Higher School Certificate -
Barker College
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