James Byrd
Randwick,NSW
Summary
At Lets Go Surfing, I excelled as a Surf Instructor, leveraging problem-solving abilities and exceptional customer service to enhance guest experiences. I fostered repeat business through strong client relationships and a commitment to safety and quality instruction. My proactive approach and team collaboration skills contributed to a positive learning environment, significantly boosting client satisfaction and referral rates.
Overview
3
3
years of professional experience
Work History
Surf Instructor
Lets Go Surfing
Maroubra & Bondi
11.2021 - Current
- Maintained shop, boardroom and public facilities in professional order.
- Enforced strict policies for safety in and out of water.
- Monitored changing weather and ocean conditions with potential to impact surf activities.
- Documented class activities, maintained paperwork and collected payments.
- Cleaned wetsuits between lessons and inspected for damages.
- Issued wetsuits and equipment to guests to meet surfing needs.
- Informed guests of good ocean practices and surf etiquette.
- Booked lessons with property guests or general public based on schedule availability.
- Empowered guests and built confidence by training on techniques and praising good performance.
- Developed strong relationships with clients, resulting in high levels of repeat business and word-of-mouth referrals.
- Created a safe learning environment for students by enforcing safety guidelines and conducting equipment checks before each lesson.
- Conducted group lessons for various skill levels, ensuring all participants received individualized attention and guidance.
- Maintained a professional demeanor and appearance, serving as an ambassador for the surf school and its values.
Education
Bachelor of Education -
Australian Catholic University
Sydney, NSW10.2026
HSC - High School Certificate
Waverley College
Waverley, NSW11.2022
Skills
- Good Customer Service
- Problem-solving abilities
- Active Listener
- Critical Thinker
- Conflict Resolution
- Flexible
Additional Information
Responsible Service of Alcohol
Responsible Service of Gaming
First Aid & CPR
Timeline
Surf Instructor
Lets Go Surfing
11.2021 - Current
Bachelor of Education -
Australian Catholic University
HSC - High School Certificate
Waverley College