James Cannon

• Building and maintaining custom leadgen client campaigns. Collaborating with clients such as Docusign, Intel, Ford and Cognizant.

• Handling sensitive client data for validation and verification purposes, ensuring accuracy rates of over 99%.

• Daily reporting to clients on campaign performance.

• Use of JS and XML to send sensitive data to clients CRMS. Mainly Salesforce, Pipedrive and Integrate.

• Being the first point of contact with clients experiencing issues with the services provided.

• Diagnosing client’s issues, and establishing the quickest way to provide a resolution

• Operating a ticket system, allowing myself to pick up a backlog of ongoing issues

• Acting as a middleman for issues of a larger scale, providing information to BT and keeping the clients with updates on their progress.

Supervise lounge staff, ensuring high levels of service and adherence to standards.

Plan and execute special events or promotions, ensuring seamless operations and exceptional guest experiences.

Take and relay food and beverage orders to the kitchen and bar, ensuring timely service and order accuracy.

Handle cash and electronic payment transactions efficiently, ensuring accuracy and security in all financial dealings.

Take drink orders accurately, ensuring timely delivery and attention to customer requests.

Maintain cleanliness and organization of the bar area, including washing glassware and cleaning equipment.

Process payments accurately, manage cash registers, and handle cash and credit transactions.

Work closely with kitchen and waitstaff to ensure smooth service and communication.

• Setting up the bar within a tight time limit at the beginning of each day.

• Working alongside the team to ensure customers were prioritised accordingly and the bar was run in an orderly fashion.

• Ensuring the cash from the tills were given securely to the security cash runners.

• Closing the bar at the end of each day and ensuring stock levels were maintained.