James Catalfamo

This is my current role, I was awarded a promotion from the warehouse supervisor role. In this role I;

• Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
• Increased sales revenue by identifying and pursuing new business opportunities.
• Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
• Developed and maintained long-term relationships with key clients for sustained growth.

• Supervised shipping and receiving, distribution and workplace safety.
• Supervised warehouse operations by managing employees during shifts.
• Used warehouse management software to reconcile daily inventory.
• Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
• Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.

• Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
• Updated computer system with current customer, payment and inventory information.
• Processed customer orders and accurately handled payment transactions.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.