James Chen
West Pennant Hills,NSW
Summary
Proven leader with a track record of enhancing profitability and fostering relationships at Autosports Group. Expert in operations management and team building, demonstrated through strategic sales increases and high client retention rates. Skilled in problem resolution and training, ensuring regulatory compliance and driving team success.
Overview
14
14
years of professional experience
Work History
General Manager
Autosports Group
Volvo Cars Five Dock/Rushcutters Bay/Parramatta
11.2019 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of sales managers, service managers, business managers, aftermarket manager and parts managers, fostering a positive work environment and high employee satisfaction.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Sales Manager
Suttons Motor Group
Sydney
04.2018 - 10.2019
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
- Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
Group Business Manager
Suttons Motor Group
Sydney, NSW
12.2016 - 03.2018
- Performed quality assurance checks on all purchases and contract details.
- Enhanced client retention rates through exceptional service delivery, personalized attention, and prompt issue resolution.
- Mentored junior team members, fostering professional growth through skill development and expert guidance.
- Worked with lending institutions to secure financing and fulfill contracts.
- Completed, reviewed and processed paperwork to finalize sales.
Senior Business Manager
Alto Motor Group
Sydney
06.2015 - 12.2016
- Built strong relationships with key stakeholders to facilitate collaboration across departments for optimal business results.
- Streamlined insurance processes for increased efficiency and customer satisfaction.
- Increased sales productivity by providing ongoing coaching and training for team members.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Monitored pipelines to track and log status of loans.
Senior Business Manager
Heartland Motor Group
Castle Hill, NSW
06.2014 - 06.2015
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
- Monitored pipelines to track and log status of loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Finance and Insurance Manager
AP Eagers
Cardiff, NSW
06.2010 - 06.2014
- Enhanced revenue growth with the development of new financial products and services.
- Reduced risk exposure by conducting thorough credit assessments and monitoring portfolio performance.
- Implemented innovative financing solutions to secure favorable funding terms for clients.
- Strengthened client relationships through exceptional customer service, leading to increased retention rates.
- Drove regulatory compliance by staying informed on industry changes and ensuring adherence to all relevant laws and regulations.
Education
Dealer Principal Performance Program - Automotive
Deloitte
12.2018
Cert IV - Finance
Kaplan
04.2015
Bachelors of Business And Commerce - Finance
University of Newcastle
Callaghan Campus10.2012
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Time Management
- Training and coaching
- Team Leadership
- Relationship Building
Accomplishments
- 2023 Major Metro Dealer of the Year - Volvo Cars Parramatta
- Year on year growth in sale revenue and return on sales at Volvo.
Timeline
General Manager
Autosports Group
11.2019 - Current
General Sales Manager
Suttons Motor Group
04.2018 - 10.2019
Group Business Manager
Suttons Motor Group
12.2016 - 03.2018
Senior Business Manager
Alto Motor Group
06.2015 - 12.2016
Senior Business Manager
Heartland Motor Group
06.2014 - 06.2015
Finance and Insurance Manager
AP Eagers
06.2010 - 06.2014
Dealer Principal Performance Program - Automotive
Deloitte
Cert IV - Finance
Kaplan
Bachelors of Business And Commerce - Finance
University of Newcastle