Summary
Overview
Work History
Education
Skills
Projects & Achievements
Certification
References
Timeline
Generic

JAMES CHINKULI

Perth,WA

Summary

Results-driven Commerce graduate (International Business & Project Management) with hands-on experience in customer service, sales, and operations. Adept at leveraging strong analytical, communication, and leadership skills to drive business efficiency. Proven ability to build client relationships, optimize processes, and collaborate in team environments. Seeking to apply academic knowledge and transferable skills in a dynamic business role.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Customer Service Worker

GUARDIAN NURSING AGENCY (GOSNELS)
Gosnels, WA
05.2022 - 06.2023
  • Delivered high-quality care services, maintaining detailed client records, and ensuring compliance with medical protocols.
  • Leadership: Mentored 3+ team members on client intervention strategies, improving team efficiency by 25%.
  • Problem-Solving: Resolved client concerns promptly, enhancing satisfaction ratings.

Sales & Customer Service Team Lead

MAGIC HAND CAR WASH (BENTLEY)
Bentley, WA
03.2021 - 04.2022
  • Trained and supervised 3 new employees, standardizing workflows to reduce service time by 15%.
  • Operations: Managed inventory, reducing supply waste by 20% through accurate tracking.
  • Sales: Applied upselling techniques, increasing average customer spend by 10%.

Sales Representative

NORTHSIDE RENTALS (WELSHPOOL)
Welshpool, WA
10.2020 - 01.2021
  • Coordinated logistics for 3+ daily vehicle transfers, ensuring timely airport pickups and client satisfaction.
  • Team Collaboration: Worked in cross-functional teams of 4–6 to meet daily KPIs.

Project Engineer Intern

FIRST QUANTUM MINERALS (ZAMBIA)
, Solwezi, Zambia
11.2016 - 12.2016
  • Assisted in risk assessment and operational planning for mining projects, shadowing senior engineers.
  • Analytical Skills: Supported data analysis using specialized software to optimize drilling processes.

Education

Bachelor of Commerce - International Business And Project Management

Curtin University
09.2023

Diploma of Commerce -

Canning College
03.2020

Certificate IV in Commerce -

Canning College
01.2019

Skills

  • Business and analytics: business analysis, market research, data analysis (Excel), project coordination
  • Sales and customer relations: client engagement, upselling, CRM tools, conflict resolution
  • Operations and compliance: process optimization, inventory management, regulatory adherence
  • Soft skills: leadership, cross-functional collaboration, problem-solving, adaptability
  • Business tools: Microsoft Excel, Project, Outlook, Word, Power BI

Projects & Achievements

Feasibility Project – Business Expansion Strategy

  • Developed a comprehensive market entry plan for a local Australian business targeting New Zealand.
  • Presented findings to faculty and received a top score amongst other project groups.

Brand Management Project 

  • Analysed various aspects of well known Australian brand (Luv-A-Duck).
  • Presented findings and credible recommendations to the client to strengthen their brand and help their business grow.

Academic honors

  • Awarded Curtin university Scholarship in 2020
  • Awarded International student Scholarship 2019
  • Awarded letter of Commendation from School of Management for Academic excellence

Certification

  • Cert IV Commerce
  • White Card
  • First Aid

References

References available upon request.

Timeline

Senior Customer Service Worker

GUARDIAN NURSING AGENCY (GOSNELS)
05.2022 - 06.2023

Sales & Customer Service Team Lead

MAGIC HAND CAR WASH (BENTLEY)
03.2021 - 04.2022

Sales Representative

NORTHSIDE RENTALS (WELSHPOOL)
10.2020 - 01.2021

Project Engineer Intern

FIRST QUANTUM MINERALS (ZAMBIA)
11.2016 - 12.2016

Bachelor of Commerce - International Business And Project Management

Curtin University

Diploma of Commerce -

Canning College

Certificate IV in Commerce -

Canning College

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