James Coe
Hamersley
Summary
Reliable hardworking individual with experience in hospitality, events, and warehousing/logistical environments. Committed to upholding high standards of customer service and ensuring customer satisfaction is met. Physically fit and active, and effective at working in fast paced, physically demanding environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Glassie/Barback/Bartender
Event Logistics Australia
07.2017 - Current
- Prepared for events by setting up bar, stocking supplies and arranging tables.
- Served customers their drink orders.
- Replaced empty kegs and soda syrups.
- Restocked ice, condiments and snacks.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Barista
Emmersons Cafe
09.2024 - 12.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Barista/Cafe Manager
La Veen Coffee
05.2024 - 09.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Used POS system to accurately enter orders and process payments.
Bartender/Duty Manager
Wannabrew/Live Lounge
06.2023 - 05.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Labourer/Event Staff Member
Cyclus Bicep
03.2023 - 10.2023
- Setting up and packing down of event facilities and equipment (lighting, staging, and sound)
- Setting up and packing down of marquees, tents, and other temporary shelters.
- Assisting the client with loading and unloading equipment into or from trucks.
Service Attendant
Sodexo Remote Sites
07.2022 - 11.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Served customers their orders.
- Assisted kitchen staff in preparing food and running it to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Used time management and efficient cleaning methods to meet deadlines.
- Applied proper safety procedures in stockroom and store and immediately informed management of safety concerns.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Handled equipment, chemicals and materials properly and with caution.
- Kept venue cleaned and tidy, requested maintenance when needed.
Bartender
Wannabrew
06.2022 - 07.2022
- Served customers their orders.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Warehouse Assistant
PPD PERFORMANCE
04.2020 - 06.2022
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Bar Supervisor
Boomtick Events
03.2019 - 10.2020
- Served customers their orders.
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Replaced empty kegs and soda syrups.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Barback
Embargo
12.2018 - 03.2019
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Bartender
The Leederville Hotel
05.2017 - 12.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up glassware, liquor and other necessary supplies for special events.
Education
Australian Christian College - Southlands
Albany, WAWarehouse Operations
Training Alliance Group
WA07.2015
Skills
- RSA
- AHA Hospitality & Tourism COVID-19 Hygiene Course
- WA Approved Manager - MLPLCA001
- Certificate III in Warehousing Operations
- CPCWHS1001- Prepare to Work Safely in the Construction Industry (White Card)
- Full C-A class drivers licence
- Forklift licence
- Barista experience
- Customer Experience
- Verbal and Written Communication
- FIFO experience
- Order Checking
- Box and Container Packing
- Heavy Lifting
- Attention to Detail
- Order Picking and Processing
- Forklift Operation
- Palletizing
Certification
CERTIFICATE III in WAREHOUSING OPERATIONS
LF TICKET
CPCWHS1001- Prepare to Work Safely in the Construction Industry (White Card)
RSA
AHA Hospitality & Tourism
COVID-19 Hygiene Course
Timeline
Barista
Emmersons Cafe
09.2024 - 12.2024
Barista/Cafe Manager
La Veen Coffee
05.2024 - 09.2024
Bartender/Duty Manager
Wannabrew/Live Lounge
06.2023 - 05.2024
Labourer/Event Staff Member
Cyclus Bicep
03.2023 - 10.2023
Service Attendant
Sodexo Remote Sites
07.2022 - 11.2022
Bartender
Wannabrew
06.2022 - 07.2022
Warehouse Assistant
PPD PERFORMANCE
04.2020 - 06.2022
Bar Supervisor
Boomtick Events
03.2019 - 10.2020
Barback
Embargo
12.2018 - 03.2019
Glassie/Barback/Bartender
Event Logistics Australia
07.2017 - Current
Bartender
The Leederville Hotel
05.2017 - 12.2018
Australian Christian College - Southlands
Warehouse Operations
Training Alliance Group
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