James Coleman
Smithfield
Summary
Dynamic professional with a diverse background in sales and management, adept at navigating complex situations in the security sector. Committed to continuous learning and skill development, ensuring adaptability to any role while maximizing contributions. Recognized for keen attention to detail, consistently delivering high-quality results and driving success in every project. Passionate about leveraging expertise to foster growth and enhance operational efficiency within the organization.
Overview
13
13
years of professional experience
Work History
Security Technician
Asset Security Concepts
Sydney, NSW
07.2018 - 10.2021
- Educated customers on proper ways to use security systems after completing tests and repairs.
- Explained how to properly use security systems so that customers were knowledgeable.
- Read and understood product manuals and blueprints.
- Installed various types of security systems such as access controls, alarms and video surveillance systems.
- Performed installations of security systems, which included access and elevator controls, alarms and video surveillance systems.
- Maintained and repaired security systems and programmable logic controls.
Operations Manager
Optus
Sydney, NSW
02.2012 - 11.2016
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Hired 12 sales representatives over 3 year-long period.
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Oversaw day-to-day operations, including supervising 6-person team across 8 sites.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Trained new employees on proper protocols and customer service standards.
- Reduced operational risks while organizing sales and KPI data to forecast performance trends.
Sales Manager
Telstra
Sydney, NSW
03.2009 - 01.2012
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Resolved customer issues quickly and managed over 20+ accounts to increase sales and meet quotas.
- Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
- Initiated new sales and marketing plans for product roll-outs, including developing sales.
- Conducted research to target, engage and partner with suppliers, negotiating beneficial, cost-saving deals.
Education
High School Diploma - WHS General Construction, Elevating Work Platform
Taree High School
Taree12-2004
Skills
- Customer service
- Installation and repairs
- Maintenance & Repair
- Troubleshooting
- Planning and Coordination
- Leadership
- Multitasking abilities
- Verbal and written communication
- Specification and schematics assessments
- Flexible & Adaptable
- Critical thinking
- Organization and Time management
Interests
Golf, Football
Timeline
Security Technician
Asset Security Concepts
07.2018 - 10.2021
Operations Manager
Optus
02.2012 - 11.2016
Sales Manager
Telstra
03.2009 - 01.2012
High School Diploma - WHS General Construction, Elevating Work Platform
Taree High School