James Cooney
Cranbourne,VIC
Summary
Analytical, detail-orientated home insurance repair professional with over a decade of experience in causation assessing, quote tendering, repair management and overall claim management.
Priding myself on accurate and clear reporting with factual investigation results accompanied by accurate and detailed scope of repairs with the costings to suit. However, passion lies within the customer service side of the role. Well presented with a strong belief, within the insurance industry, that gaining trust and comfort with the policy holder is paramount. Making myself available for any concerns, questions or clarifications combined with effective communication can make the difference in their overall claim repair experience.
Overview
15
15
years of professional experience
Work History
ON ROAD HOME ASSESSOR
Auto & General Insurance Company
08.2022 - 08.2024
- Attend clients’ properties in person, or virtually, to assess building damages for a variety of insured events.
- Accurately report on building damage and convey findings through comprehensive reports, including a detailed list of damaged items.
- Review and submit reports and other documentation within set timeframes.
- Determine and advise on the best method for repairing insurable damage, taking into account efficiency, quality, and cost.
- Ensure compliance with statutory, industry, and company requirements
- Coordinate and manage repairs across all claim types and costs to meet KPIs
HOME INSURANCE ASSESSOR/ESTIMATOR
KBA Group
03.2019 - 08.2022
- Attend clients’ properties in person to assess building damages for a variety of insured events.
- Accurately report on building damage and convey findings through comprehensive reports, including a detailed quoted scope of repairs.
- Review and submit reports and other documentation within set timeframes.
- Procurement of trades to facilitate repair requirement demands.
- Manage repairs, scheduling, cost negotiations, and repair quality audits.
- Dispute resolution between all parties within the repair process where required.
- Training and ongoing coaching for staff members within Victoria.
- Interstate travel for event requirements (NSW & WA).
INSURANCE REPAIR ESTIMATOR/SUPERVISOR
White Wolf Constructions
02.2017 - 01.2019
STATE MANAGER NSW/OPERATIONS
Downey's Roofing
03.2016 - 01.2017
INSURANCE REPAIR ESTIMATOR/SUPERVISOR
Townsend Building Services
04.2014 - 02.2016
INSURANCE REPAIR ESTIMATOR
Bay Building Services
01.2012 - 03.2014
INSURANCE REPAIR ESTIMATOR
Johns Lyng Group
11.2011 - 01.2012
TRAINEE INSURANCE ESTIMATOR
Patterson's Insurabuild
02.2010 - 11.2011
Education
Certificate IV - Carpentry & Joinery
Apprenticeships Victoria
Croydon, VIC10.2008
High School Diploma -
St. Peter's College
Cranbourne, VIC09.2002
Skills
- ASSESSING
- REPORT WRITING
- SCOPING REPAIRS
- MANAGE REPAIRS
- QUALITY AUDITS
- COST POOL MANGEMENT
- PORTFOLIO MANAGEMENT
- COACHING & TRAINING
- COMPLIANCE KNOWLEDGE
- TIME MANAGEMENT
- RELATIONSHIP BUILDING
Music (Piano & Guitar)
I have been playing piano for 28 years and guitar for 20 years. I compose and play, not as much as I used to, but I still enjoy playing and collaborating with other artists.
Timeline
ON ROAD HOME ASSESSOR
Auto & General Insurance Company
08.2022 - 08.2024
HOME INSURANCE ASSESSOR/ESTIMATOR
KBA Group
03.2019 - 08.2022
INSURANCE REPAIR ESTIMATOR/SUPERVISOR
White Wolf Constructions
02.2017 - 01.2019
STATE MANAGER NSW/OPERATIONS
Downey's Roofing
03.2016 - 01.2017
INSURANCE REPAIR ESTIMATOR/SUPERVISOR
Townsend Building Services
04.2014 - 02.2016
INSURANCE REPAIR ESTIMATOR
Bay Building Services
01.2012 - 03.2014
INSURANCE REPAIR ESTIMATOR
Johns Lyng Group
11.2011 - 01.2012
TRAINEE INSURANCE ESTIMATOR
Patterson's Insurabuild
02.2010 - 11.2011
Certificate IV - Carpentry & Joinery
Apprenticeships Victoria
High School Diploma -
St. Peter's College
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