Summary
Overview
Work History
Education
Skills
Timeline
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James Cope

Software Engineer
Full Work Rights In Australia

Summary

I am a Systems Developer from the United Kingdom with a New Zealand passport. Currently, I am seeking opportunities in Melbourne. With a confident and professional communication style, I am eager to pursue a career in IT. Additionally, I have secured a winter job at Thredbo Mountain Resort until September. In terms of volunteering experience, I have worked part-time as a Volunteer Police Officer with Avon and Somerset Police in Bristol, UK. As a Special Constable, I completed my initial training in January 2020 and gained practical experience in effectively communicating with individuals from diverse backgrounds and age groups. My proficiency extends to using telephone and video communication for collaborative work. Throughout my academic journey, I demonstrated leadership skills as a project leader, and my experience with the Police has reinforced my ability to handle challenging situations and guide others to find effective solutions. Driven by ambition, I am committed to delivering projects on time and surpassing customer expectations. Furthermore, I possess knowledge of business processes and customer service strategies. With a proven ability to make critical decisions under pressure, my time as a Special Constable has honed my quick thinking and problem-solving skills.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Snowsports Instructor

Thredbo
06.2024 - Current
  • Ensured seamless lesson transitions by effectively managing class schedules and maintaining open communication with colleagues and supervisors.
  • Played an active role in various resort events, contributing to the overall success of the snowsports season by engaging with guests and promoting a positive atmosphere.
  • Facilitated skill-building workshops, empowering students to tackle more challenging terrain with confidence.
  • Promoted a positive learning environment by building rapport with students, fostering camaraderie and teamwork within groups.
  • Improved safety awareness among students by consistently enforcing mountain rules and guidelines during lessons.

Assistant Store Manager

Kathmandu PTY LTD
11.2023 - 05.2024
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.

Snowsports Instructor

Thredbo
06.2023 - 09.2023
  • Ensured seamless lesson transitions by effectively managing class schedules and maintaining open communication with colleagues and supervisors.
  • Played an active role in various resort events, contributing to the overall success of the snowsports season by engaging with guests and promoting a positive atmosphere.
  • Facilitated skill-building workshops, empowering students to tackle more challenging terrain with confidence.
  • Promoted a positive learning environment by building rapport with students, fostering camaraderie and teamwork within groups.
  • Enhanced student skiing and snowboarding skills by providing personalized instruction tailored to individual abilities and goals.
  • Incorporated innovative teaching methods into lessons, captivating students'' interest and maximizing retention of key concepts.

Systems Developer

Evergreen Computing
04.2021 - 06.2023
  • Develop bespoke systems adapted to different customer needs and that would then be accessed from the web.
  • Interacted with customers in order of keeping them happy and satisfied with work or upcoming work needed on their CRM (systems).
  • Quoted and handled current and new customers.
  • Designed, planned and implemented new systems and enhancements to existing systems to improve productivity
  • Worked with third-party vendor support to address product-related issues
  • Integrated lots of API's for customers.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity

Snowboard Instructor

Silverstar Mountain Resort
11.2022 - 04.2023
  • Level 2 CASI certified instructor
  • Organized and led 12 weekly classes and 9 individual sessions.
  • Maintained optimal physical condition and stamina for continuous teaching and demonstrations.
  • Stayed on top of current weather conditions to maintain student safety.
  • Demonstrated snowboarding techniques based on established course framework and student ability levels.
  • Utilized a variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.

Site Manager

Charfield Service Station
04.2017 - 04.2021
  • Verbal communication with customers on a regular basis
  • Built Relationships with customers
  • Working both independently and as a team during busy periods and coping well under pressure
  • Produce end-of-day analysis
  • Safety of customers and colleagues.
  • Oversaw all daily office operations and equipment maintenance.
  • Resolved issues with customers using company policies.

Education

Bachelor of Science - Computing

University of West of England
Bristol, UK
09.2018 - 04.2020

Skills

    PHP, Laravel, CSS, HTML, SQL 2 years Commercial at Evergreen

    C - 2 years experience at University

    Microsoft Tools: Word, Excel, Powerpoint etc

    Visual Studio Debugging

    Hardware and software installation: I have built my own gaming PCs

Timeline

Snowsports Instructor

Thredbo
06.2024 - Current

Assistant Store Manager

Kathmandu PTY LTD
11.2023 - 05.2024

Snowsports Instructor

Thredbo
06.2023 - 09.2023

Snowboard Instructor

Silverstar Mountain Resort
11.2022 - 04.2023

Systems Developer

Evergreen Computing
04.2021 - 06.2023

Bachelor of Science - Computing

University of West of England
09.2018 - 04.2020

Site Manager

Charfield Service Station
04.2017 - 04.2021
James CopeSoftware Engineer