James Cox
Avondale Heights,Australia
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational and project management skills with a focus on overcoming technical challenges and implementing successful resolutions. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Product Owner
AIA Health
01.2023 - Current
- Maintained a focus on end-user needs throughout all stages of the product lifecycle, leading to higher customer satisfaction rates.
- Optimized user experience by conducting thorough research, analysis, and usability testing of digital products.
- Championed the adoption of best practices in product development processes, resulting in more efficient workflows and better overall outcomes.
- Demonstrated a strong commitment to continuous improvement by actively seeking feedback from users, stakeholders, and peers to refine digital products over time.
- Evaluated competitor offerings to identify potential areas for differentiation or improvement in our own digital products portfolio.
- Prioritized security concerns when designing new features or making updates to existing ones to protect user data integrity at all times.
- Developed data-driven strategies for digital product improvements, utilizing analytics tools to inform decisionmaking.
- Ensured seamless integration of new features with existing systems through meticulous planning, testing, and coordination with technical teams.
- Cultivated productive relationships with stakeholders through clear communication and collaboration, ensuring alignment on project goals and expectations.
- Enhanced team collaboration and communication by facilitating regular sprint planning, review, and retrospective meetings.
- Boosted team morale and productivity by fostering a positive work environment that encouraged open dialogue, collaboration, and continuous learning.
- Influenced key decisions regarding feature prioritization during backlog grooming sessions based on comprehensive market research.
- Delivered high-quality digital products on time and within budget by effectively managing project timelines and resources.
- Enhanced customer satisfaction by prioritizing and addressing critical product issues through effective backlog management.
- Contributed to increased revenue growth by identifying opportunities for new digital products or enhancements to existing offerings.
- Increased user engagement by developing and implementing innovative digital product features.
- Streamlined processes for improved efficiency by collaborating with cross-functional teams in agile environments.
- Owned and prioritized product backlog.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Analyzed customer feedback to identify areas for improvement.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Collaborated with development team on [Type] services and tasks.
Senior Digital Product Owner
South East Water
06.2022 - 11.2022
- Championed a customer-centric approach throughout the organization, resulting in improved customer retention rates.
- Conducted regular performance reviews of digital products using key metrics, identifying areas for optimization or improvement as needed.
- Implemented agile methodologies for efficient project management and continuous improvement.
- Mentored junior team members, fostering a culture of collaboration and knowledge sharing.
- Optimized digital product performance by analyzing data and making data-driven decisions.
- Collaborated closely with stakeholders to gather requirements, set priorities, and establish project timelines.
Digital Product Owner
Suncorp
06.2017 - 05.2022
- Maintained a focus on end-user needs throughout all stages of the product lifecycle, leading to higher customer satisfaction rates.
- Optimized user experience by conducting thorough research, analysis, and usability testing of digital products.
- Championed the adoption of best practices in product development processes, resulting in more efficient workflows and better overall outcomes.
- Demonstrated a strong commitment to continuous improvement by actively seeking feedback from users, stakeholders, and peers to refine digital products over time.
- Evaluated competitor offerings to identify potential areas for differentiation or improvement in our own digital products portfolio.
- Prioritized security concerns when designing new features or making updates to existing ones to protect user data integrity at all times.
- Developed data-driven strategies for digital product improvements, utilizing analytics tools to inform decisionmaking.
- Ensured seamless integration of new features with existing systems through meticulous planning, testing, and coordination with technical teams.
- Cultivated productive relationships with stakeholders through clear communication and collaboration, ensuring alignment on project goals and expectations.
- Enhanced team collaboration and communication by facilitating regular sprint planning, review, and retrospective meetings.
- Drove digital product innovation by staying abreast of industry trends and emerging technologies.
- Delivered high-quality digital products on time and within budget by effectively managing project timelines and resources.
- Enhanced customer satisfaction by prioritizing and addressing critical product issues through effective backlog management.
- Influenced key decisions regarding feature prioritization during backlog grooming sessions based on comprehensive market research.
Education
Graduate Certificate - Programming And Development
03.2025
- Professional Certificate in Digital Product Owner
- Diploma of Information Technology
No Degree - Information Technology
06.2021
Skills
- Product vision
- Product Backlog Management
- Strategic Thinking
- Roadmap development
- Data-driven decision-making
- User Acceptance Testing
- Wireframing
- Release planning
- Technical understanding
- Business Analysis
- Prototyping
- Product Lifecycle Management
- Stakeholder Management
- Lean principles
- Kanban Methodology
- Prioritization Techniques
- Agile frameworks
- Story planning
- Risk Assessments
- Problem Identification
- Agile Methodology
- Technical acumen
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Chinese (Mandarin)
Limited Working
Timeline
Digital Product Owner - AIA Health
01.2023 - Current
Senior Digital Product Owner - South East Water
06.2022 - 11.2022
Digital Product Owner - Suncorp
06.2017 - 05.2022
Swinburne University of Technology - Graduate Certificate, Programming And Development
Holmesglen Institute - No Degree, Information Technology
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