James Dack
Melbourne,VIC
Summary
I am a hardworking and dependable individual seeking a new role in the hospitality industry. I am on a Working Holiday visa (subclass 417) and am seeking a full-time position. I am committed to delivering high quality service and managing multiple tasks. I have a willingness to take on added responsibilities to help achieve team goals. Have RSA certification.
Overview
4
4
years of professional experience
Work History
Bar Staff
Terrace NQ
09.2021 - 09.2022
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Collaborated with team members to ensure smooth service during peak hours.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
Events Staff
Goodwood Events
04.2018 - 09.2022
- Assisted event manager in achieving revenue goals set for events and catering.
- Enhanced event experiences by providing exceptional customer service and promptly addressing guests'' needs.
- Collaborated with event organizers to plan and execute successful events for a wide range of clients.
- Demonstrated strong multitasking abilities by juggling multiple responsibilities at large-scale events.
Front of House
The Kennels Goodwood
04.2019 - 05.2021
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Collaborated with event planners to execute private functions smoothly, leading to repeat business opportunities.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Sales Advisor
Wren Kitchens
08.2018 - 12.2018
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
Education
Master of Science - International Business And Finance
The University of Manchester
Manchester09.2022
Bachelor of Arts - International Business
Oxford Brookes University
Oxford 08.2021
Skills
- Communication
- Leadership
- Problem solving
- Active listening
- Sales Expertise
- Customer Service
Timeline
Bar Staff
Terrace NQ
09.2021 - 09.2022
Front of House
The Kennels Goodwood
04.2019 - 05.2021
Sales Advisor
Wren Kitchens
08.2018 - 12.2018
Events Staff
Goodwood Events
04.2018 - 09.2022
Master of Science - International Business And Finance
The University of Manchester
Bachelor of Arts - International Business
Oxford Brookes University
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