Summary
Overview
Work History
Education
Skills
Timeline
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James De Abreu

Sans Souci,NSW

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Service Advisor

Sylvania BMW
08.2023 - Current
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.

Service Manager

Sutherland Holden / Volvo Cars Sutherland
07.2019 - 07.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Service Advisor/Manager

Volvo Cars Sutherland
08.2018 - 07.2019
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Service Advisor

Sutherland Holden
07.2015 - 08.2018
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Automotive Technician

Sutherland Holden
01.2008 - 01.2015
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Education

Gold Level Certification -

HoldenTraining College

High Voltage Certification -

HoldenTraining College

Certificate IV - Automotive Technology

TAFE NSW
2012

High School Certificate -

De La Salle College
Ashfield, NSW
2006

Statement of Attainment in RMS ASCIS Examiner -

TAFE NSW
2012

Skills

  • Repair and service quotations
  • Staff Supervision
  • Accident and Injury Investigation
  • Multiple Priorities Management
  • Employee Training
  • Hand and Power Tool Operation
  • Conflict Resolution
  • Budget Controls

Timeline

Service Advisor

Sylvania BMW
08.2023 - Current

Service Manager

Sutherland Holden / Volvo Cars Sutherland
07.2019 - 07.2023

Service Advisor/Manager

Volvo Cars Sutherland
08.2018 - 07.2019

Service Advisor

Sutherland Holden
07.2015 - 08.2018

Automotive Technician

Sutherland Holden
01.2008 - 01.2015

Gold Level Certification -

HoldenTraining College

High Voltage Certification -

HoldenTraining College

Certificate IV - Automotive Technology

TAFE NSW

High School Certificate -

De La Salle College

Statement of Attainment in RMS ASCIS Examiner -

TAFE NSW

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James De Abreu