James Dick
Sydney,NSW
Summary
A performance-driven National Sales & Operations Manager with over 8 years' experience in the Retail Sales and Operations landscape. Skilled with motivating and driving people, building positive performance and efficiencies that deliver strong results. Enthusiastic and eager to grow in new area's and skillsets, whilst simultaneously bringing extensive experience to support with elevating a brand and team to new heights.
Overview
6
6
years of professional experience
Work History
National Sales & Operations Manager
Alquemie Group
02.2023 - Current
- Responsible for implementing sales and operational strategies to increase and grow the profitability of the retail portfolio
- Reviewing and managing budgets to improve profitability, including delivering wage to sales targets and increase bottom line EBIT performance for the retail network.
- Building and facilitating the successful roll out of all retail team development and training initiatives.
- Work closely with key senior stake-holders to forward plan, create and implement key business strategy.
- Collaborate closely with Marketing team on retail campaigns to create a unique tone of voice in the market and also ensure seamless execution.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Lead and manage new store developments projects, keeping to timeline and holding multiple departments accountable to deliverables from start to end.
State Sales and Operations Manager (NSW/ACT & QLD)
Alquemie Group
03.2022 - 02.2023
- Responsible for the successful performance of 31 stores across NSW, ACT and QLD
- Achieved portfolio sales objectives by coordinating sales team, developing successful strategies, and developing internal team to strengthen business.
- Drove and sustained positive and highly efficient relationships with retail network and support office to maximise revenue
- Ensured operational compliance across the portfolio including implementing and sustaining People and Culture policy and procedure but
- Generated detailed sales reporting, presentations and forecasts to analyze performance, track progress and implement strategies to course-correct.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Coached, engaged and promoted high-achieving employees to fill leadership positions and boost company growth.
- Ensured customer experience was exceptional and uniform across store network via layout, visual merchandising, service and a seamless customer journey.
Regional Sales & Operations Manager (NSW)
Alquemie Group
09.2019 - 03.2022
- Responsible for the successful performance of 13 stores across NSW
- Achieved portfolio sales objectives by coordinating sales team, developing successful strategies, and developing internal team to strengthen business.
- Drove and sustained positive and highly efficient relationships with retail network and support office to maximise revenue
- Ensured operational compliance across the portfolio including implementing and sustaining People and Culture policy and procedure but
- Generated detailed sales reporting, presentations and forecasts to analyze performance, track progress and implement strategies to course-correct.
- Developed and managed budgets to confirm proper use of resources and maximize profitability.
- Coached, engaged and promoted high-achieving employees to fill leadership positions and boost company growth.
- Ensured customer experience was exceptional and uniform across store network via layout, visual merchandising, service and a seamless customer journey.
Store Leadership Roles
Alquemie Group
04.2017 - 06.2019
- Create a customer centric approach to all avenues of store operations and service - how does this impact our customer?
- Coached and upskilled store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed and facilitated the Visual Merchandising Team creating appealing and commercially savvy displays to drive sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created and sustained a positive and dynamic work culture based on receiving and providing open and honest feedback.
Education
Bachelor of Arts - Design And Visual Communications
University of Tech Sydney
Sydney, NSW05.2018
Skills
- Efficient with timelines, deadlines, and managing multiple projects/operations
- Strong inter-personal skills with ability to engage stakeholders and create buy-in
- Proficient in organising and analysing data
- Dynamic problem solver and solutions based
- Able to adapt quickly to change or obstacles
- Proficient in Apparel21, KRONOS Time & Attendance, Microsoft and Adobe Suite
Additional Information
Jacq Vuleta (Chief Operating Officer - Alquemie Group)
E: jacq.vuleta@alquemiegroup.com
Ph: 0429 549 444
Ella KIllworth (Head of Retail - Cotton On Brands)
E: ella.killworth@cottonongroup.com
Ph: 0412 338 196
Timeline
National Sales & Operations Manager
Alquemie Group
02.2023 - Current
State Sales and Operations Manager (NSW/ACT & QLD)
Alquemie Group
03.2022 - 02.2023
Regional Sales & Operations Manager (NSW)
Alquemie Group
09.2019 - 03.2022
Store Leadership Roles
Alquemie Group
04.2017 - 06.2019
Bachelor of Arts - Design And Visual Communications
University of Tech Sydney
Similar Profiles
Bronwyn ElfordBronwyn Elford
Treasury Officer at Alquemie GroupTreasury Officer at Alquemie Group
RICARDO LE-LAIRICARDO LE-LAI
Electrical Apprentice at Certified Electrical GroupElectrical Apprentice at Certified Electrical Group
Sheng WangSheng Wang
Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)Senior Data Scientist/Algo Solution PIC at Daraz Group (Alibaba Group - Alibaba International Digital Commerce Group)
Parshant SharmaParshant Sharma
Customer Service Representative at Viva EnergyCustomer Service Representative at Viva Energy
Amy MalekAmy Malek
Volunteer - Art Assistant at Sydney FestivalVolunteer - Art Assistant at Sydney Festival