James Dolby
Mossman,Qld
Summary
Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations. Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
22
22
years of professional experience
Work History
Uber Partner
self employed
Melbourne, Vic
01.2019 - 10.2024
- Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
- Utilized GPS navigation systems to ensure timely arrival at destinations.
- Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
- Upheld a professional demeanor and appearance, reinforcing the company's brand standards.
- Maintained high ratings from passengers for cleanliness, safety, and customer service.
- Provided helpful information about local attractions or points of interest upon request from customers.
Insurance Specialist
Directline
Leeds, United Kingdom
01.2014 - 12.2018
- Coordinated with other departments within the organization regarding issues related to policy administration.
- Evaluated customer applications and determined eligibility for coverage based on established criteria.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
- Negotiated terms of agreements with customers regarding coverage options and premiums.
- Assisted in the development of new products, services, and procedures to meet customer needs.
- Analyzed insurance organizational structures, business and intermediaries, studying common clauses, policies and insurance contracts.
- Reviewed insurance policies to ensure compliance with existing regulations.
Security Supervisor
Secure Corp
Melbourne, Vic
01.2003 - 12.2013
- Provided security team leadership and contributed to on-call duties.
- Improved resource planning and allocation by streamlining security and administrative programs, business management operations, and inventory control.
- Liaised with management to communicate security concerns and provide updates.
- Interviewed and hired security personnel with strong skill sets and expertise.
- Coordinated with law enforcement and emergency responders during security incidents.
- Led security team and contributed to on-call shifts.
- Evaluated performance of security staff and provided constructive feedback.
- Administered first aid and emergency support as needed during incidents.
- Monitored CCTV systems to ensure comprehensive surveillance of the facility.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Conducted investigations into security breaches and prepared detailed reports.
Education
High School Diploma -
Koonung Secondary College
Box Hill, VIC12-1995
Skills
- Flexibility
- Punctuality
- Skilled in conflict resolution
- Staffing and scheduling
- Access systems and patrol
- Reporting
- Insurance law
- Regulatory compliance
- Financial planning
- Negotiation
- Claims management
- Reporting skills
Timeline
Uber Partner
self employed
01.2019 - 10.2024
Insurance Specialist
Directline
01.2014 - 12.2018
Security Supervisor
Secure Corp
01.2003 - 12.2013
High School Diploma -
Koonung Secondary College
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