Summary
Overview
Work History
Education
Skills
Timeline
Generic
James Donald

James Donald

Glencoe,NSW

Summary

Dynamic merchandising leader with a proven track record and skilled in inventory management and team training. Successfully enhanced product visibility and customer engagement through strategic planning and effective communication. Adept at fostering collaboration and achieving key performance indicators, driving significant sales growth in competitive retail environments.

With over twenty years of experience in retail, my communication skills are excellent, when it comes to knowing the customers and communicating in a professional manner.

Overview

24
24
years of professional experience

Work History

Head of Merchandising

Hicks Mitre10
Glen Innes, NSW
08.2025 - Current
  • Developed and implemented merchandising strategies to enhance product visibility and drive customer engagement.
  • Analyzed sales data to optimize inventory levels and improve product assortment efficiency.
  • Collaborated with suppliers to negotiate favorable terms and ensure timely delivery of merchandise.
  • Trained and mentored team members on best practices in visual merchandising techniques.

Store Manager

EG Group
Inverell, NSW
09.2022 - 08.2025
  • Oversaw daily store operations, ensuring efficient workflow and optimal customer service.
  • Managed inventory levels, reducing stock discrepancies through accurate record-keeping and audits.
  • Trained and mentored team members on product knowledge and customer engagement strategies.
  • Implemented promotional campaigns, enhancing sales through effective visual merchandising techniques.

Assistant Store Manager

EG Group
Glen Innes, NSW
01.2022 - 09.2022
  • Managed daily store operations, ensuring high standards of customer service and team performance.
  • Trained and supervised staff, fostering a collaborative environment to enhance productivity.
  • Implemented inventory management processes, optimizing stock levels and reducing waste.
  • Analyzed sales data to identify trends and develop strategies for revenue growth.

Assistant Department Manager

Woolworths
Glen Innes, NSW
10.2015 - 01.2022
  • Led team to enhance customer service standards through targeted training initiatives.
  • Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
  • Implemented promotional strategies resulting in increased product visibility and customer engagement.
  • Mentored junior staff, fostering a collaborative work environment and enhancing team performance.
  • Supported food safety initiatives by monitoring compliance with health regulations and standards. Assisted in training staff on proper food handling techniques to minimize risks. Contributed to maintaining a clean and organized kitchen environment to promote safety.
  • Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
  • Assisted in managing inventory levels through timely stock ordering. Supported team efforts to maintain optimal stock availability. Contributed to efficient supply chain operations by coordinating stock replenishment.

Delivery Driver and Merchandiser

Duckponde Ent. Pty. Ltd.
Glen Innes, NSW
04.2005 - 10.2015

Executed delivery and merchandising of baked goods for Tip Top Bakeries.

Assisted in obtaining light ridge license through thorough documentation review. Supported team in compliance with regulatory requirements. Contributed to project timelines by coordinating necessary approvals.

Sales Person

Video Ezy
Glenfyne, VIC
01.2002 - 04.2005
  • Developed strong customer relationships through personalized service and product recommendations.
  • Managed inventory levels effectively to optimize product availability and minimize stockouts.
  • Implemented promotional campaigns to boost product visibility and enhance store traffic.

Education

High School Diploma - Tertiary Preparation

TAFE NSW
NSW
11-2004

Skills

Merchandise selection

Merchandise presentation

Staff supervision

Inventory management

Training team members

Great professional communication skills: face to face, over the phone, via email/text

Getting to know the customers and customer base

How to get good KPIs

Knowing how to read, communicate and implement SOPs

Good at interviewing persons of interest

Communicating and coordinating with Management and Reps

Conflict Resolution

Thinking outside of the box

Strategy planning and implementation

Can work well in groups, as part of a team, and solo

Rostering and coordinating peoples personal needs around work

Timeline

Head of Merchandising

Hicks Mitre10
08.2025 - Current

Store Manager

EG Group
09.2022 - 08.2025

Assistant Store Manager

EG Group
01.2022 - 09.2022

Assistant Department Manager

Woolworths
10.2015 - 01.2022

Delivery Driver and Merchandiser

Duckponde Ent. Pty. Ltd.
04.2005 - 10.2015

Sales Person

Video Ezy
01.2002 - 04.2005

High School Diploma - Tertiary Preparation

TAFE NSW
James Donald