JAMES DOQUILE
Scarsdale,Victoria
Summary
I am a self-motivated and hard-working individual. I can use my own initiative as well as work as part of a team. I want to adopt tools to become an effective communicator.
Skilled multitasker with superior work ethic and good teamwork.
I am a Customer Service professional with knowledge of service delivery and proven multitasking abilities.
I am committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Showbiz Cinemas
DELECOMBE, Ballarat
07.2021 - Current
- Handle customer inquiries and suggestions courteously and professionally.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Update account information to maintain customer records.
- Offer advice and assistance to customers, paying attention to special needs or wants.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Store Assistant
Smythesdale Farm Supplies
10.2020 - 02.2021
- Greeted customers, helped locate merchandise and suggested suitable options
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Greeted customers entering store and offered assistance with requirements
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Remained calm and composed in tense situations involving angry or upset customers
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
Education
High School Diploma -
Mount Clear College
Mount Clear, VIC11.2023
Skills
- Cash handling
- Eftpos machine transactions
- Stock take and pricing
- Efficient in FL Studio, iMovie, MS Programs and other photography editing apps
- Teamwork and Collaboration
- Data Entry
- Material Handling
- Critical Thinking
- Quick learner
- Excellent work ethic and willingness to learn
Accomplishments
- Awarded the DUX for year 12 Dance - 2023
- 1st Place Solo Artist Geelong Dance Eisteddfod
References
References can be provided upon request.
Timeline
Customer Service Representative
Showbiz Cinemas
07.2021 - Current
Store Assistant
Smythesdale Farm Supplies
10.2020 - 02.2021
High School Diploma -
Mount Clear College