James Douglas
Brisbane,Queensland
Summary
Results-driven professional seeking position as Administrative Assistant. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Coles Supermarket
Brisbane, Queensland
10.2015 - Current
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Assessed and authenticated customer exchanges, voids and returns.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Administrative Assitant
Advantage Air
Brisbane, Queensland
08.2022 - 02.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Economics
University of Queensland
Brisbane, QLD11.2024
High School Diploma -
St. Joseph's College - Gregory Terrace
Spring Hill, QLD11.2015
Skills
- Team Management
- Handling Escalations
- Contact Management Systems
- Employee Scheduling
- Professional Phone Etiquette
- New Hire Training
- Diligent Follow Through
- Reading Comprehension
- Compliance Adherence
- Administration and Operations
Timeline
Administrative Assitant
Advantage Air
08.2022 - 02.2024
Customer Service Supervisor
Coles Supermarket
10.2015 - Current
Bachelor of Arts - Economics
University of Queensland
High School Diploma -
St. Joseph's College - Gregory Terrace
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