Summary
Overview
Work History
Education
Skills
References
Hobbies
Drivers license
Timeline
Generic

James Drayton

Nimmitabel,NSW

Summary

At Bertie's Cafe, excelled in a fast-paced environment, enhancing customer loyalty through exceptional service and resolving complaints with empathy. Demonstrated teamwork and collaboration, contributing to increased efficiency by cross-training in multiple roles. Maintained stringent cleanliness standards, ensuring a welcoming atmosphere for patrons. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Cafe Worker

Bertie's Cafe
01.2021 - Current
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Assisted in inventory management, tracking stock levels, and reporting low supplies to the manager for timely reordering.
  • Maintain a clean and attractive product displays to entice customer purchases.
  • Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • I oversaw the training of more than 3 team members.

Education

Year 10 ROSA - General Education

Monaro High School
Cooma North, NSW
12.2022

Skills

  • Flexible Schedule
  • Attention to Detail
  • Cleanliness and hygiene
  • Customer Service
  • Teamwork and Collaboration

References

Fiona Richards - 0438 459 716

Sandra Drayton - 0437 773 315

Linda Evans - 0427 546 270

Hobbies

  • cooking and baking
  • cleaning
  • puzzles

Drivers license

Provisional 2 License 

Timeline

Cafe Worker

Bertie's Cafe
01.2021 - Current

Year 10 ROSA - General Education

Monaro High School

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James Drayton