James Ebert

- Engaged in friendly conversations with customers to deliver an experience that they would have walked away from feeling satisfied and helped.

- Helped manage the store floor directing customers where they need to go, arrange other colleges to assist the customers and checking customers in for appointments when they had shopping appointments or needed technical support.

- Use problem solving in certain customer interactions to best help their situation.

- Assisted customers with their new products such as setting up their new devices, talking about certain apps or programs and explaining specific uses and accessibility options that they may have not known about that would greatly benefit them.

- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

- Streamlined call center processes for improved efficiency and reduced wait times.

-Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

- Assisted customers in navigating company website and placing online orders, improving overall user experience.

- Enhanced customer satisfaction by providing personalized assistance and product recommendations.

- Streamlined inventory management for improved product availability and reduced stock discrepancies.

- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.

- Collaborated with team members to execute store promotions and sales events, driving revenue growth.