James Edwards
Brisbane
Summary
For the past 12 years I have been a Member of The Aviation Components team providing Service/Maintenance to Refuelling sites throughout Australia including most of the Viva Energy Australia Aviation sites as well as other Oil Companies, Councils, Rescue Helicopter Operations etc. During this time I have gained a wealth of knowledge and experience in the Aviation Industry. I have a good understanding of JIG and the high standards Viva Energy set. As a Contractor to Viva I have worked under and have an excellent understanding of their Systems, Permits, Procedures and expectations for quality of performance.
I have a thorough knowledge of the Vive Energy Aviation sites and the Personnel who operate them which I feel gives me an insight unmatched. I also have a Current Australian ASIC and PART A, B and C Inductions up to date.
Driven by a results-focused approach, I excelled at Followmont Transport, enhancing operational efficiency and fostering client loyalty through expert problem-solving and positive attitude. Skilled in troubleshooting, customer service, and safety assessment, I significantly contributed to achieving and surpassing company goals. I am a detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
Work History
Field Service Technician
Aviation Components
07.1992 - Current
- Providing all aspects of Aviation Refuelling Equipment Maintenance to JIG and Industry Standards
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Organisation of Service runs including correspondence with site regarding issues, ordering required parts, allocation of resources to complete tasks. Making the schedule and booking of Accommodation. Ensuring all relevant Inductions and site requirements are current. Booking of any additional resources required such as Air Compressors etc.
General Manager Media Operations
Followmont Transport
01.1992 - 09.2011
- My time at Followmont Transport started in the Warehouse and progressed from Leading Hand, to Warehouse Manager and eventually General Manager of the Media Division for the last 8 of my 17 year tenure there.
- The Media Division was responsible for the packaging and distribution of 8 Million magazines every week throughout Queensland and Northern NSW
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team, fostering a positive work environment and high employee satisfaction. This included the co-ordination of over 200 plus depots/agents to achieve delivery in full, on time in tight timeframes.
- Developed and implemented strategies to increase productivity and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organisational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organisational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action.
- Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Implemented sustainability initiative, reducing energy consumption and waste, and promoting eco-friendly practices.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts - Journalism
University of Queensland
Brisbane, QLD11.1993
Skills
- Problem-Solving
- Positive Attitude
- Troubleshooting and repair
- Field Repairs
- Customer Service
- Preventive Maintenance
- Customer training
- Training and mentoring
- Valid Driver's License
- Courteous and Professional
- Route Planning
- Service Quality
- Safety assessment
Timeline
Field Service Technician
Aviation Components
07.1992 - Current
General Manager Media Operations
Followmont Transport
01.1992 - 09.2011
Bachelor of Arts - Journalism
University of Queensland
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