JAMES EDWARDS
Mordialloc
Summary
Picking and packaging professional with a keen eye for detail and commitment to quality. Known for ensuring accurate and efficient picking and packing processes and contributing to streamlined operations. Dependable team player with a strong focus on stock knowledge and location, achieving results and exceeding performance indicators.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Pick Packer/Sales Assistant
Woolworths Supermarkets
02.2020 - Current
- Picking and packing groceries using an RF scanner ensuring timely completion of orders through effective time management and multitasking skills.
- Boosting operations performance by preparing and dispatching e-commerce orders on time and exceeding key performance indicators.
- Working in cold storage environment adhering to all company policies and WHS regulations.
- Maintaining a clean and organised work environment, promoting safety and productivity.
- Supporting operations by efficiently moving stock to designated areas using pallet jacks, hand trucks and roll cages.
- Processing transactions accurately while building strong customer relationships and providing excellent customer service.
- Helping customers locate products and checking store database for merchandise at other sites.
- Training new employees on company policies and procedures helping them integrate seamlessly into the team.
Sales Assistant
BWS
02.2020 - 01.2025
- Recommended beer, wine and spirits to customers and provided responsible service of alcohol.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Maintained a clean and organised work environment, promoting safety and productivity.
Student Pilot
Civil Aviation and Safety Authority CASA
01.2018 - 01.2020
- Studied Recreational Pilots Licence, Private Pilots Licence and Commercial Pilots Licence via correspondence.
- Achieved comprehensive understanding of aviation principles and theory through coursework, tests and exams.
- Completed flight simulator training and training flights practicing basic manoeuvres and navigation.
- Mastered pre-flight procedures, ensuring proper aircraft inspections and thorough knowledge of emergency protocols.
- Developed strong decision-making skills under pressure during simulated emergencies and unexpected situations in the cockpit.
Pick Packer
Australian Red Cross
01.2017 - 01.2018
- Picked and packed dry ice and blood products such as plasma, platelets and red and white blood cells.
- Printed labels, packed boxes, dispatched and loaded stock into outbound courier vans maintaining stock accuracy and safety of personnel at all times.
- Reduced packing and preparation time for orders by efficiently organizing and assembling packages in line with company procedures.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Worked in cold storage environment and adhered to all company policies and WHS regulations.
- Manual Handling of large boxes and packages including receiving new stock and sorting and preparing boxes for packing and shipping.
- Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
Sales Assistant
Woolworths Supermarkets
01.2015 - 01.2016
- Worked in all departments as required including Front end, Deli, Long life and Grocery departments.
- Processed cash and EFTPOS transactions accurately while maintaining a high level of customer service.
- Remained calm and poised in a high-stress, dynamic environment to provide professional service to customers and assist team members.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Adhered to all company procedures and WHS regulations.
Pick Packer/Event Assistant
Ghost Rock Vineyard
01.2014 - 01.2015
- Picked and packed grape bunches from vines following strict workplace procedures for safety and quality control.
- Supported vineyard operations by efficiently moving large stock bins to designated areas from vineyard worksite using four wheeler motor bike and pallet jacks whilst moving stock pallets indoors.
- Improved bin packing efficiency by following company procedures to streamline picking processes, reducing picking time substantially.
- Ensured quality control of grape bunches by removing fungus and damaged grapes from bunches using strong attention and accuracy skills during picking process from the vines.
- Contributed to vineyard efficiency by collaborating with teammates on bin and bucket load planning, space optimization in vineyard rows, and grape picking, handling and packing procedures. This enabled all team members to achieve daily goals and meet company performance objectives.
- Provided professional customer service in the ticketing department whilst assisting guests with enquiries during events.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Welcomed guests to event, checked invitations, and oversaw proper seating.
- Assisted with bumping in and bumping out events including stage and lighting setup
- Organized facilities preparation, food, refreshments and entertainment for attendees with as many as 1500 people in attendance.
Facility Manager
Trilogy Apartments
01.2013 - 01.2014
- Provide outstanding customer service to tenants, guests and contractors.
- Manage onsite cleaning contract.
- Book and manage event areas for the residents.
- Receive stationary orders, purchase orders and courier deliveries.
- Coordinate maintenance works for the building.
- Prepare and manage security passes for staff and residents.
- Assist with all resident enquiries in person, via email and over the telephone.
- Provide on-call services 24 hours a day, 7 days a week.
Concierge/Facility Management
M.I.C.M
01.2005 - 01.2012
- Provide professional customer service to residents, guests and contractors.
- Provide 5 star hotel Concierge desk services to residents.
- Build and maintain relationships with new and existing tenants.
- Promote and secure bookings for on-site facilities and chauffeured company van.
- Maintain tidiness and cleanliness of reception, lobby, facilities and common areas.
- Manage tenancies moving in and out of the building smoothly and professionally.
- Operate and manage CCTV systems and building security.
- Ensure all maintenance reports and WHS issues were managed professionally.
Education
Events
TAFE Certificate 3
Tasmania01-2014
Security Operations
Business Risk Management Certificate 2
Melbourne, VIC01-2013
High School Diploma -
Launceston Grammar School
Launceston, TAS11-1997
Skills
- Exceptional attention to detail and workplace procedures
- Professional proactive attitude and multitasking skills
- Efficient picking and packing skills
- Always maintains quality control and follows safety protocols
- Friendly and approachable personality
- Professional interpersonal skills
Accomplishments
- Completed counter balance and high reach forklift training gaining my LF High Risk Work Licence
- Completed workplace training and gained experience using pallet jacks, hand trucks, tug and walkie stacker
- Consistently exceeded performance indicators whilst pick packing in the Woolworth's E-Commerce department.
Certification
- Responsible Service of Alcohol Certificate -Eclipse Education 2020
- LF Forklift License -Journey Management Training Centre Westona 2017
- Certificate 3 Tourism and Events and First Aid Certificate -Tafe Tasmania 2014
- Certificate 2 Security Operations -BRI Security South Melbourne 2013
Languages
English
Full Professional
Interests
- Travelling and exploring different countries
- Snow skiing
- Tennis
- Spending time with family and friends
- Spending time at the beach
Timeline
Sales Assistant
BWS
02.2020 - 01.2025
Pick Packer/Sales Assistant
Woolworths Supermarkets
02.2020 - Current
Student Pilot
Civil Aviation and Safety Authority CASA
01.2018 - 01.2020
Pick Packer
Australian Red Cross
01.2017 - 01.2018
Sales Assistant
Woolworths Supermarkets
01.2015 - 01.2016
Pick Packer/Event Assistant
Ghost Rock Vineyard
01.2014 - 01.2015
Facility Manager
Trilogy Apartments
01.2013 - 01.2014
Concierge/Facility Management
M.I.C.M
01.2005 - 01.2012
Events
TAFE Certificate 3
Security Operations
Business Risk Management Certificate 2
High School Diploma -
Launceston Grammar School
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