Snow Skiing, Domestic and Overseas Travel, Team Sports, Gym, Unique Classic Motor Vehicles, Cooking, Classical and Contemporary Music and Films
James Feller
Cremorne,Australia
Summary
Seasoned Director, Sales Manager, Team Leader and Skills coach with a proven track record showcasing expertise in Strategic Planning and Charismatic Leadership. Spearheaded transformative sales and operational strategies, achieving significant market success. Excelled in fostering strategic partnerships and driving organisational growth, demonstrating outstanding revenue increases and retention. Renowned for innovative solutions, effective team management and compelling sales performances across a wide variety of market verticals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Director
JBF Consulting Pty Ltd
01.2023 - Current
- Company Overview: Using my 30 years of business, people and project management I established JBF Consulting Pty Ltd to focus on specific remits and requirements of businesses wanting to create, review, expand and refine their sales, customer service and logistics methodologies
- JBF Consulting works with businesses across a variety of market verticals to add value to their sales and customer service and operational logistics methodologies to secure value for their market success and remit
- Maintain on going collegiate and strategic business relationships developed over decades
- Create profitable, realistic and manageable sales strategies, campaigns and programs to drive revenue growth and service footprint for the business
- Manage client/company service delivery matrix and operating systems while ensuring compliance to business practices that are safe and ecologically responsible
- Built client strategic ongoing relationships, with key stakeholders including other outsourcing specialists
- Work with departments to deliver sales Best Practice to the client base across all industry sectors by utilising experience, know-how and quality marketing sales programs
- Using my 30 years of business, people and project management I established JBF Consulting Pty Ltd to focus on specific remits and requirements of businesses wanting to create, review, expand and refine their sales, customer service and logistics methodologies
- JBF Consulting works with businesses across a variety of market verticals to add value to their sales and customer service and operational logistics methodologies to secure value for their market success and remit
- 2023 – Full review of waste management processes at 2 top tier firms team structure review and a new consistent engagement methodology implemented
- 2024 – New brief to review sales engagement processes at leading logistics firm
- 2024 – New brief to review sales CRM process and client retention processes
- 2024 – New brief to set-up a sales rule of engagement structure
State Sales Manager – NSW & ACT
HiQ Group Pty Ltd
11.2023 - 06.2024
- Company Overview: HiQ Group is one of Australia’s leading national industrial, infrastructure, quarrying and bulk waste treatment services companies
- HiQ is a proud Australian founded and owned company
- HiQ specialises in industrial services, logistics and transport and leading bulk waste management solutions
- Responsible for a diverse and accomplished state sales team
- Multiple levels of sales and account Mgmt structure within my current teams
- Maintain consistent sales and revenue growth across a wide client base
- Responsible for overall state sales business revenue and growth
- Implementing overall efficient SLA’s for client contractual negotiations, business renewals and client contract security
- Maintain collegiate and strategic business relationships between our major accounts and our business
- Create profitable, realistic and manageable sales strategies, campaigns and programs to drive revenue growth and service footprint for the business
- Manage client/company service delivery matrix and operating systems while ensuring compliance to business practices that are safe and ecologically responsible
- Built client strategic ongoing relationships, with key stakeholders including other outsourcing specialists
- Work with our internal departments to deliver sales Best Practice to the client base across all industry sectors by utilising experience, know how and quality marketing sales programs
- HiQ Group is one of Australia’s leading national industrial, infrastructure, quarrying and bulk waste treatment services companies
- HiQ is a proud Australian founded and owned company
- HiQ specialises in industrial services, logistics and transport and leading bulk waste management solutions
- 2023 – Full team structure review and a new consistent engagement methodology implemented
- 2024 – New Recruitment, state team realignment and new engagement methodologies set for FY25
State Sales Manager – NSW & ACT
SUEZ Recycling & Recovery Australia
03.2015 - 09.2022
- Company Overview: SUEZ is a global industrial services and solutions company specialising in securing and recovering resources, SUEZ provides its customers (local authorities, industry and consumers) with solid and liquid waste recovery solutions to address new resource management challenges
- Responsible for a large, diverse, and accomplished sales team
- Multiple levels of sales and account Mgmt structure within my current teams
- (31 fte in my team)
- Maintain consistent sales and revenue growth across a wide client base from major accounts to SME across all business lines and operating regions
- Responsible for overall state sales business revenue of $150M, growth and P&L
- Implementing overall efficient SLA’s for client contractual negotiations, business renewals and client contract security
- Maintain collegiate and strategic business relationships between our major accounts and our business
- Create profitable, realistic and manageable sales strategies, campaigns and programs to drive revenue growth and service footprint for the business
- Manage client/company service delivery matrix and operating systems while ensuring compliance to business practices that are safe and ecologically responsible
- Built client strategic ongoing relationships, with key stakeholders including other outsourcing specialists
- Work with our internal departments to delivering sales Best Practice to the client base across all industry sectors by utilising experience, know how and quality marketing sales programs
- Travel to direct client sites and company properties to engage and maintain key stakeholders engagement in the business to deliver exceptional service and business processes
- Senior member of National Sales Division and Customer Service Team
- SUEZ is a global industrial services and solutions company specialising in securing and recovering resources, SUEZ provides its customers (local authorities, industry and consumers) with solid and liquid waste recovery solutions to address new resource management challenges
- 2016- Developed an interactive SLA and sales and enquiries protocol for the MA Assigned
- 2017 – Successfully re-negotiated many major account tender opportunities for our business
- 2018 – Worked closely with our largest FM Based contracts (eg), Mirvac, to gain an early extension of a $4M + contract for our business
- 2019 – Worked with NSW Government to design and create a unique Waste Mgmt protocol and contract worth $10M annually
- 2020 – Successfully Reshaped and realigned the whole state sales team into a divisional model that is replicated nationally
- 2021 – Successfully achieved the desired national state targets for sales EBITA, client retention and safety
- 2022 – Successfully achieved my state budget and EBITA targets despite the challenges of the period
Director
Access Security Cards Ltd UK
02.2013 - 01.2015
- Company Overview: Access Security Cards Ltd is a running business venture based out of London United Kingdom
- Our focus is on providing a personalised, proactive and tailored card management services to facilities, and security managers
- Access Security Cards Ltd is a running business venture based out of London United Kingdom
- Our focus is on providing a personalised, proactive and tailored card management services to facilities, and security managers
Business Manager
Kodiak Equipment Australia Ltd
10.2011 - 01.2013
- Company Overview: Kodiak Equipment Australia is a privately owned and operated Earthmoving and Excavation Business
- Kodiak operates Australia wide and specializes in 40-100 tonne earthmoving equipment for civil and mining sector contractual hire
- Responsible for overall administration, staffing and full operations on our project sites
- Responsible for P&L, asset systems management and operational budget setting for sites and site managers
- Responsible for management of the businesses HR, OHS&E and Quality Business Management Systems tools and processes
- Work in conjunction with MD in managing Sales process and staff
- Includes budget setting, market analysis and incentive schemes setting and maintaining sales traction
- Responsible for Website set-up, maintenance and online sales enquires
- Inclusive of professional tender processes and responses where applicable
- Kodiak Equipment Australia is a privately owned and operated Earthmoving and Excavation Business
- Kodiak operates Australia wide and specializes in 40-100 tonne earthmoving equipment for civil and mining sector contractual hire
- 2011 – Implemented two new regional offices and project sites, employing 15 staff
- 2011- Developed an interactive website and online sales and enquiries protocol for the business
- 2012 – Successfully negotiated casual operations staff EBA
- 2012 – Kodiak Mgmt
- Team finalized two major projects in the civil infrastructure sector for 18 months
- 2012 – Worked with my sales department in gaining 4 successful contracts into new mining sectors for our business
NSW Sales Manager - Key Accounts
Cleanaway / Transpacific Industries Group Pty Ltd
01.2008 - 06.2011
- Company Overview: Cleanaway / Transpacific Industries is a publicly listed ASX 200 company
- TPI has Australian and New Zealand footprint, 240 business operations throughout Australia & New Zealand, 45 major processing facilities, workforce exceeding 6,000 employees, fleet in excess of 3,500 vehicles, client base exceeding 260,000 clients, market capitalisation $3.6b and is Australia’s largest integrated waste management group
- Responsible for a full state team of 12 Key Account Managers and 1 Sales Coordinator in NSW region
- Responsible for 150 Key Clients within the NSW region generating 100+ Million in revenues for the Transpacific Group
- Responsible for setting area budgets, individual sales targets, performance development plans, set-up weekly and monthly sales reporting criteria from the team to Senior Mgmt and driving the sales incentive scheme for the team
- Work with multiple Operating Divisions of Transpacific offering Sales best practice to our clientele in the Waste Management arena
- Drive Key Accounts TPI to maintain an organic growth target, a new business target, a referrals target, a contract resign target and pipeline value target
- Responsible for Sales delivering efficient SLA’s, contractual negotiations and renewals, service level communications and strategic business relationships between our Key Account Managers, TPI clients and internal operating divisions of TPI
- Manage all regional uprate strategies, direct involvement with all TPI marketing and promotional campaigns undertaken throughout our operating region
- Cleanaway / Transpacific Industries is a publicly listed ASX 200 company
- TPI has Australian and New Zealand footprint, 240 business operations throughout Australia & New Zealand, 45 major processing facilities, workforce exceeding 6,000 employees, fleet in excess of 3,500 vehicles, client base exceeding 260,000 clients, market capitalisation $3.6b and is Australia’s largest integrated waste management group
- 2008 – Implemented individual sales plans and targets for staff, enabling management of kpis and sales performance to budgets
- 2008 – Implemented an IC scheme to Sales Team
- 2009 to current – Recruitment of 4 new staff members, all performing to kpis and budget
- 2009 – Worked with Sales & Marketing Mgmt team to implement national CRM to sales staff
- Work with internal TPI Business to set realistic sales budgets and for the last 2 consecutive financial years our team has achieved our 15% growth on set revenue number
- 2010 – Exceeded Sales Budget set by Group Executive
- 2011 – Achieved Sales Budget set by Group Executive
- 2012 – Achieved Sales Budget set by Group Executive
Key Account Director Asia Pacific
Recall Information Management
11.2000 - 12.2007
- Company Overview: Recall Information Management (then a division of Brambles Australia)
- Recall Information Management (then a division of Brambles Australia)
Corporate Account Manager
Compactors Australia Pty Ltd
01.1998 - 10.2000
Education
Bachelor of Business Administration And Management -
Bond University
Gold Coast, QLD12-1995
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Team Management
- Staff Management
- Creativity and Innovation
- Strategies and goals
- Project Coordination
- Organizational Development
- Budget Control
- Budget Management
- Business Planning
- Staff Development
- Issues Resolution
- Negotiation
- Contract and Vendor Management
- Hiring and Retention
- Financial Reporting
- Charismatic Leader
- Contract Negotiation
- Legal and Regulatory Compliance
- Government relations
- Corporate Communications
Certification
- Salesforce Administrator Credential – Salesforce.
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
- Microsoft Office Specialist (MOS) Certification
Interests
Timeline
State Sales Manager – NSW & ACT
HiQ Group Pty Ltd
11.2023 - 06.2024
Director
JBF Consulting Pty Ltd
01.2023 - Current
State Sales Manager – NSW & ACT
SUEZ Recycling & Recovery Australia
03.2015 - 09.2022
Director
Access Security Cards Ltd UK
02.2013 - 01.2015
Business Manager
Kodiak Equipment Australia Ltd
10.2011 - 01.2013
NSW Sales Manager - Key Accounts
Cleanaway / Transpacific Industries Group Pty Ltd
01.2008 - 06.2011
Key Account Director Asia Pacific
Recall Information Management
11.2000 - 12.2007
Corporate Account Manager
Compactors Australia Pty Ltd
01.1998 - 10.2000
Bachelor of Business Administration And Management -
Bond University
Similar Profiles
Mpho Mable LebeteMpho Mable Lebete
Control Room/Switchboard at TLG Commercial Sourcing & Consulting Services (PTY) Ltd / Ndubane TLG Protection service (PTY) LtdControl Room/Switchboard at TLG Commercial Sourcing & Consulting Services (PTY) Ltd / Ndubane TLG Protection service (PTY) Ltd
Dean AyresDean Ayres
Site Manager at JBF GroupSite Manager at JBF Group
Chyanne FrieheChyanne Friehe
Ranch Hand at JBF LAND AND CATTLERanch Hand at JBF LAND AND CATTLE
Chloe GarciaChloe Garcia
Stable hand at Thunderbolt Equine VetStable hand at Thunderbolt Equine Vet
Carlos Ricardo MercadoCarlos Ricardo Mercado
Engineering and Refrigeration System Supervisor at National Navy Republic of ColombiaEngineering and Refrigeration System Supervisor at National Navy Republic of Colombia