James A Ferguson
Gisborne,VIC
Summary
Highly motivated Service Manager with 15 years of Heavy Vehicle experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. Daimler Trucks Awarded Top Performing Service Manager of 2021, and receiving Daimler Elite Support Certification during the position as Continuous Improvement Coordinator.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Branch Manager - Daimler Trucks Ballarat
Velocity Truck Center
06.2023 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
Heavy Vehicle Build Manager - Internal Development
Velocity Truck Center
03.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Site Manager
Velocity Vehicle Group Australia
01.2022 - 03.2022
- Oversaw all daily office operations and equipment maintenance.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Trained managers of each department in safety protocols and procedures.
- Verified completed projects met approved time, quality and cost estimates.
- Interviewed, hired and trained new workers.
- Created weekly and monthly reports and presentations for management team.
Service Manager
Velocity Vehicle Group Australia
06.2020 - 01.2022
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Met with customers to discuss service needs and offer available solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Consulted with businesses to supply accurate product and service information.
- Set and administered department budgets for expenditures, materials and labor.
- Maintained effective customer service by responding to service requests quickly to increase overall sales by 30%.
- Met with customers to discuss service needs and develop effective and practical solutions.
Key Account Manager
Adtrans National Trucks
01.2018 - 06.2020
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Provided servicing, management and retention of National accounts worth over $500,000.
- Consistently achieved top ranking in revenue and profit growth.
- Presented information to customers, peers and management.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built and cultivated long-term quality relationships with over 50 clients by addressing needs and providing superior customer service.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Continuous Improvement Coordinator
Adtrans National Trucks
01.2018 - 06.2020
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
- Developed Continuous Improvement/Lean production training programs for onsite implementation.
- Developed and enhanced personnel work instructions to clear up confusion and boost performance.
- Inspected finished products for quality and adherence to customer specifications.
- Prepared reports and technical documentation of day-to-day production processes.
- Managed quality assurance initiatives.
- Improved service processes to meet company goals for earnings, quality and completion.
Workshop Supervisor/Service Advisor Heavy Vehicle
Adtrans National Trucks
01.2015 - 01.2018
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Kept team members on task with hands-on supervision and coaching.
- Maintained neat and clean work areas to maximize efficiency and safety.
- Controlled costs by effectively managing supplies and labor hours.
- Interviewed, hired and trained new workers.
- Maintained zero site accidents and lost work days for 3 years.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Implemented preventive, corrective and predictive maintenance policies.
- Checked equipment to determine if maintenance was required.
Heavy Vehicle Diesel Mechanic/After Hours Assist
Adtrans National Trucks
02.2012 - 01.2015
- Maintained excellent attendance record, consistently arriving to work on time.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked flexible hours; night, weekend, and holiday shifts.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Apprentice Diesel Mechanic
Adtrans National Trucks
01.2007 - 01.2012
- Ran diagnostic tests on equipment and vehicles submitted with malfunctions.
- Conducted safety and environmental checks on vehicles.
- Repaired lighting, brake and hydraulic systems adjacent to diesel engines.
- Completed minor repairs and basic upkeep work with minimal supervision.
- Helped mechanics complete repairs by organizing supplies, maintaining tools and passing needed items.
- Diagnosed mechanical problems for repair or replacement.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
VCE -
Australian Technical College
Melbourne, VIC12.2008
Skills
- Assignment Delegation
- Schedule Preparation
- Skilled Maintenance and Repair
- Worker Training
- Report Preparation
- Performance Evaluations
- Personnel Skill Assessments
- Time Management
- Conflict Resolution
- Spreadsheet Tracking
- Attention to Detail
- Professional Communication
Accomplishments
- Daimler Technician of the year 2012.
- Receiving Dealer Elite Support Certification.
- Maintaining an 100% Efficient and Productive Dealership.
- Customer Relationship Growth.
- Project Managed the build of Daimler trucks Ballarat dealership.
Additional Information
I have spent the last 15 years loyal to the growth of my industry and experiencing and embracing change, From Adtrans National Trucks, AP Eagers, Eagers Automotive, AHG & now Velocity Vehicle Group. Long service being available and over 600 hours of personal leave, my attendance has not been something of impact during my personal development. Further Development of my career within the heavy equipment maintenance industry is my Focus.
Timeline
Branch Manager - Daimler Trucks Ballarat
Velocity Truck Center
06.2023 - Current
Heavy Vehicle Build Manager - Internal Development
Velocity Truck Center
03.2022 - 06.2023
Site Manager
Velocity Vehicle Group Australia
01.2022 - 03.2022
Service Manager
Velocity Vehicle Group Australia
06.2020 - 01.2022
Key Account Manager
Adtrans National Trucks
01.2018 - 06.2020
Continuous Improvement Coordinator
Adtrans National Trucks
01.2018 - 06.2020
Workshop Supervisor/Service Advisor Heavy Vehicle
Adtrans National Trucks
01.2015 - 01.2018
Heavy Vehicle Diesel Mechanic/After Hours Assist
Adtrans National Trucks
02.2012 - 01.2015
Apprentice Diesel Mechanic
Adtrans National Trucks
01.2007 - 01.2012
VCE -
Australian Technical College
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