Overview
Work History
Education
Skills
Timeline
Generic

JAMES FORREST

Whalan

Overview

13
13
years of professional experience

Work History

Dispatch Manager

Coles Pallet Consolidation Centre
09.2024 - 03.2025
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Mentored new hires in navigating the complexities of the Dispatch Manager role.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Reduced response times with effective dispatcher training and timely decisionmaking.

Voice Picker

Coles NDC
03.2020 - 09.2024
  • Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
  • Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
  • Contributed to a positive work environment by fostering strong relationships with team members and supporting colleagues when needed.
  • Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.

Dispatcher Coordinator

TNT Logistics
03.2018 - 03.2020
  • Improved customer satisfaction with timely and accurate dispatching of service requests.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
  • Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.

Container Unloader

Action Workforce
02.2016 - 03.2018
  • Collaborated with team members to unload containers in a timely manner, supporting overall workflow.
  • Communicated effectively with supervisors and colleagues, providing updates on progress and addressing any issues promptly.
  • Minimized workplace accidents by adhering to safety guidelines and protocols during all operations.
  • Enhanced team morale through positive attitude and strong work ethic, contributing to a supportive work environment.

Warehouse Operator

Techtronic Industries - TTI
06.2015 - 02.2016
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Warehouse Operator

Inmotion Recruitment/ Aldi
09.2013 - 12.2014
  • Pallet stacking
  • Voice pick packing
  • Use of Pallet Jack/Machines
  • Allocation of stock to stores
  • Tracey, Section Leader, 98759411

Army Regular Recruit

Australian Defence Force
06.2013 - 07.2013
  • Company Overview: (Australian Regular Army)
  • Basic weapons handling (mechanical skills)
  • Defence engineering (wire defenses, trenches, foxholes, etc)
  • Drill Practices (Formal marching, addressing rank, etc)
  • Working in highly stressful and physically demanding environments (long physical days, sometimes no sleep whilst performing job to the highest standard)
  • (Australian Regular Army)
  • I'd like to note while my team may of seem short for this profession, I had to have it cut short due to personal reasons

Crew Member

Mcdonalds
09.2012 - 05.2013
  • Handling of cashier draw and EFTPOS machine
  • Allocating and placement of store stock deliveries
  • Handling and treating of Customers
  • Hygiene Clean of food appliances and tools (coffee machine, drink dispensary, etc)
  • Lindsay Gascoigne, Store Manager, (02) 9832 3022

Education

Higher School Certificate -

Chifley College Senior Campus
12.2011

Skills

  • Team management
  • Route optimization
  • Scheduling system
  • Safety compliance
  • Dispatch coordination
  • Employee training
  • Conflict resolution
  • Time management
  • Problem solving
  • Workflow planning
  • Staff training and development
  • Transportation
  • Strong leadership
  • Decision-making

Timeline

Dispatch Manager

Coles Pallet Consolidation Centre
09.2024 - 03.2025

Voice Picker

Coles NDC
03.2020 - 09.2024

Dispatcher Coordinator

TNT Logistics
03.2018 - 03.2020

Container Unloader

Action Workforce
02.2016 - 03.2018

Warehouse Operator

Techtronic Industries - TTI
06.2015 - 02.2016

Warehouse Operator

Inmotion Recruitment/ Aldi
09.2013 - 12.2014

Army Regular Recruit

Australian Defence Force
06.2013 - 07.2013

Crew Member

Mcdonalds
09.2012 - 05.2013

Higher School Certificate -

Chifley College Senior Campus

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JAMES FORREST