James Gallant
Sydney
Summary
Dynamic professional with a proven track record at ITSM, excelling in customer service and technical troubleshooting. Adept at conflict resolution and team collaboration, I enhanced customer satisfaction through effective problem-solving and training development. Committed to driving results and fostering loyalty, I am a fast learning, driven worker.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Contact Center
ITSM
Sydney
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Bar Supervisor
The Winery
Surry Hills
02.2023 - 06.2026
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Provided administrative support to Security Supervisor and other security personnel.
Crew Trainer
Mcdonalds
Bondi
12.2015 - 01.2020
- Created and offered additional materials to enhance training.
- Developed engaging training materials tailored to diverse learning styles.
- Instructed new team members on correct procedures for operations.
Education
High School Diploma -
St Andrews Cathedral School
11-2020
Skills
- Customer service
- Conflict resolution
- Policy enforcement
- Training development
- Team collaboration
- Technical troubleshooting
- Fast decision making
Certification
- RCG
References
References available upon request.
Timeline
Contact Center
ITSM
10.2024 - Current
Bar Supervisor
The Winery
02.2023 - 06.2026
Crew Trainer
Mcdonalds
12.2015 - 01.2020
High School Diploma -
St Andrews Cathedral School
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