JAMES GOUDIE

• Work experience in the Hungry Jacks Digital Marketing & Social Media Team
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Analyzed problems and worked with teams to develop solutions.

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.

The role at Woolworths is incredibly high paced, dynamic and multi-faceted. My role across two Category teams exposed me to a magnitude of different teams which I had to work, execute and collaborate with to reach our teams strategic goals. Some of the teams I would work closely with on a daily bases were, Marketing, Replenishment, Finance and Customer Care

• Established and managed relationships with external data providers and research vendors.
• Assisted in creating engaging product presentations for internal meetings and external vendor communications that highlighted unique selling points effectively.
• Monitored store-level performance metrics to identify areas for potential improvements concerning product placement or promotion strategies.
• Developed strong relationships with vendors, resulting in better collaboration and problem resolution.
• Assisted in the development and execution of strategic plans that aligned with company objectives, resulting in consistently achieving or exceeding category sales targets.
• Participated in ongoing professional development activities, staying current on industry trends and best practices relevant to the role of a Category Assistant.
• Developed excellent time management skills and organisation

• Developed strong organizational and communication skills through coursework and volunteer activities.
• Cultivated interpersonal skills by building positive relationships with others.
• Organized and detail-oriented with a strong work ethic.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Worked effectively in fast-paced environments.

• Worked in stores and was the Service Supervisor, it meant that customer service was our number 1 priority
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.