James Grahame
Sydney,New South Wales
Summary
Known for exceptional strategic planning, operational execution and team management, I have a proven track record of delivering revenue growth, improving customer satisfaction and driving team engagement.
Overview
14
14
years of professional experience
Work History
Regional Manager
Coles
02.2022 - Current
- 10 direct reports, overseeing 1500 team members
- $600m annual revenue
- Guide and coach store managers on best practice processes resulting in enhanced performance
- Built and maintained successful operations by effectively directing, motivating, and holding team accountable
- Improved team performance through analyzing reports and coaching knowledge gaps
- Hosting of regional events such as Career Nights and Team Member Circle days to ensure talent pipeline and team engagement levels continually improve
- Achieved measurable reductions in unknown loss through data analyzing and focusing on day to day processes
Store Manager
Coles
10.2016 - Current
- Leading teams composing of 220 team members with 8-10 direct reports
- In early 2023, successfully oversaw the opening of a brand new store with spend in excess of $30m
- Onboarded over 100 new team, achieved sales budget by double within first 4 weeks of opening through excellent store standards and offering above average customer satisfaction
- Manage the daily operations of stores, overseeing the performances of employees ensuring they adhere to tasks, employ business strategies and achieving key commercial targets relating to sales, loss, customer NPS and team engagement
- Established store standards and practices which resulted in increased customers trust and store profitability
- Utilizing a data driven approach to leverage revenue opportunities within departments
- Coach and develop employees to improve store standards resulting in sales growth and being regularly ranked in the top quartile for customer NPS nationwide
- Awarded as the Winner of 2019 Good Things Award for Northern NSW for business leading results in sales growth, reduction in store loss and improved team engagement results.
Education Consultant
ANZUK Recruitment
01.2015 - 12.2015
- Working with secondary schools in London to fill job vacancies on a long and short-term basis
- Building sales through cold calling, promotional emails, school visits and rapport building with heads of school
- Sourcing and supporting teachers from Australia and New Zealand relocate to the UK and securing them work before arriving
- An extremely competitive industry with over 150 education recruitment agencies in London alone, I helped my desk stand out through brilliant communication to all parties and a drive to deliver market leading service.
Store Leadership Roles
Coles
10.2010 - 12.2014
- Regularly connected with a wide range of people during operations; prioritized exemplary customer service as well as maintained the ability to quickly switch tasks efficiently
- Took direct responsibility for people and food safety within stores
- Ensured regulatory compliance through coaching and training of team and regular follow up
- Worked to resolve any customer complaints quickly and efficiently.
- Carefully arranged work schedules of team to ensure adequate workforce was on duty during peak hours to accommodate and respond to customer patterns
- Drove sales by employing effective strategies, motivating and providing directions to teams; applied waste management principles in accordance with company standards
- Conducted inventory check through periodic stocktaking and forwarded orders to suppliers for on time delivery.
Duty Manager
Coles
06.2013 - 06.2014
- Managed teams comprising of up to 100 team, as well as accomplished duties including wages, HR metrics, recruitment, stock take, replenishment, presentation of stock
- Oversaw the store operations in the evening, acting as store manager
- Ensured high customer service was delivered during PM trade, achieving region leading customer NPS results.
Manager
Coles
10.2010 - 05.2013
- Dry Goods Manager
- Managed a team consisting of up to 40 members whilst directing and guiding them to deliver sales targets and consistent store standards
- Performed duties such as rostering, stocktaking, replenishment, wage distribution and customer service
- Executed store management responsibilities when assigned or during the absence of the store manager.
Manager
Coles
10.2010 - 04.2012
- Dairy Manager
- Carefully arranged work schedules of team to ensure adequate workforce was on duty during peak hours to accommodate and respond to customer patterns
- Drove sales by employing effective strategies, motivating and providing directions to teams; applied waste management principles in accordance with company standards
- Conducted inventory check through periodic stocktaking and forwarded orders to suppliers for on time delivery.
Skills
- Business Management
- Operations Management
- Talent Recruitment
- Leadership Development
- Multi-Site Operations
Timeline
Regional Manager
Coles
02.2022 - Current
Store Manager
Coles
10.2016 - Current
Education Consultant
ANZUK Recruitment
01.2015 - 12.2015
Duty Manager
Coles
06.2013 - 06.2014
Store Leadership Roles
Coles
10.2010 - 12.2014
Manager
Coles
10.2010 - 05.2013
Manager
Coles
10.2010 - 04.2012