James Grant

Order Management and Service Specialist

Scholastic Australia

03.2021 - 06.2024

Customer service focus: Ensured timely and accurate fulfilment of orders, demonstrating strong understanding of customer satisfaction.
High-pressure multitasking: Thrived in a fast-paced environment, managing multiple tasks at once, such as preparing orders, handling stock, and assisting with troubleshooting.
Attention to cleanliness and hygiene: Maintained a clean and organised workspace while following strict safety protocols.
Teamwork and communication: Collaborated closely with colleagues to meet high-demand periods, ensuring effective communication and teamwork.
Inventory and stock management: Managed inventory control, including counting and restocking, ensuring all items were readily available.
Physical endurance and stamina: Regularly performed physically demanding tasks, demonstrating endurance and stamina. Maintained high energy needed for long shifts, whilst maintaining a lively and professional demeanour.
Problem-solving and adaptability: Often took on problem-solving responsibilities, such as troubleshooting mechanical issues.
Excellent customer service: My experience prioritising customer satisfaction, attention to detail, and fast service directly relates to creating a welcoming and efficient environment where guests feel valued.
Effective communication: Strong verbal communication skills ensure I can easily take orders, make recommendations, and engage with customers in a friendly and professional manner.
Responsible Service of Alcohol (RSA) Certification Ready to ensure compliance with all legal responsibilities regarding alcohol service.
Multitasking and efficiency: Comfortable managing multiple orders, handling cash transactions, and maintaining a clean and safe work environment during busy service periods.
Team collaboration: Experienced in working as part of a team to meet tight deadlines and high demands, ensuring smooth bar operations and a positive guest experience.