James Green
Sydney,NSW
Summary
Hardworking, friendly and attentive Sales Consultant who prides himself on delivering exceptional customer service. Expertise in communication, negotiation and focus on customer loyalty, retention and revenue.
Overview
7
7
years of professional experience
Work History
Sales Consultant
Harvey Norman Flagship Store Auburn
11.2020 - Current
- Use consultative sales techniques to understand customer needs and recommend relevant products and services.
- Respond to telephone and in-person requests for information.
- Ability to seamlessly resolve customer dissatisfaction and provide successful resolution.
- Increase revenue by skillfully upselling and closing customer sales and driving product benefits around clients needs
- Listen to customers to understand their needs and provide optimal service and customer satisfaction
- Create inviting environment for customers by maintaining store organization and cleanliness.
- Coach employees and provide training methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Consultant
Domayne Furniture
11.2019 - 11.2020
- Extensive product knowledge to assist customer's personal requirements.
- Ability to listen to customer's complaints and provide different avenues for resolution.
- Responded to telephone and in-person requests for information.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Sales Consultant
Amart Furniture
06.2016 - 09.2019
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Assisted in warehouse, providing assistance dispatching customer orders in optimal time.
Skills
- Product and Service Knowledge
- Adapting to Customer's Needs
- Negotiation Tactics
- Customer Oversight
Timeline
Sales Consultant
Harvey Norman Flagship Store Auburn
11.2020 - Current
Sales Consultant
Domayne Furniture
11.2019 - 11.2020
Sales Consultant
Amart Furniture
06.2016 - 09.2019
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