James Guntrip
Sydney,NSW
Summary
Savvy Store Manager with 5 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Overview
8
8
years of professional experience
Work History
Senior Store Manager
Connor Clothing
03.2021 - Current
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Improved overall store performance by implementing effective sales strategies and streamlining operational processes.
- Fostered a positive work environment by promoting open communication, employee recognition, and professional development opportunities.
- Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
- Spearheaded store remodeling projects, enhancing overall layout and design to create a more inviting shopping environment for customers.
- Collaborated with corporate leadership to align store operations with company-wide goals and initiatives.
- Developed a high-performing team through strategic recruitment, comprehensive training, and regular performance evaluations.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Bed Bath N Table
11.2019 - 03.2021
- I inspired and guided team members to reach weekly goals while promoting active customer service using my three selling steps
- I Successfully delegated tasks to team members based on strengths and weaknesses to complete tasks efficiently
- Since arriving in the store, I have helped upgrade the store from a C to an A-class
- Also achieved budgets four months in a row before COVID-19
- I streamlined the offsites/backrooms to increase efficiency in locating stock for customers and refill and recovery efforts.
Core Leader
O'Connor Marketing
01.2018 - 11.2019
- Motivated and guided team members to reach weekly goals while promoting active sales skills and advice
- Successfully managed existing accounts and developed new ones
- I lead a sales team in achieving and surpassing sales goals
- I adapted to a changing environment experiencing a succession plan without a short timetable
- Provided clear and definitive leadership/vision in building a sales organization
- Managed performance and motivated 20 Salespeople selling for one client (Alanah and Madeline Foundation)
- Later on, I began expanding into the Hello Fresh Campaign too.
3IC
Bed Bath N Table
11.2017 - 01.2018
- Always handled all customer concerns proactively and positively
- Maintained the companies' 2nd largest store's sales floor, minimized clutter and ensured merchandise fixtures were organized and fully stocked
- Designed and displayed the store windows to promote the store's merchandise
- I completed all departmental tasks.
Stock Manager/Assistant Store Manager
Habitania Miranda
01.2016 - 11.2017
- Assist the store manager in the store's daily operation (assuming store responsibility in her absence)
- Assisted manager in the implementation of complete merchandise information accurately in time
- Ensured the team was following Habitania's standard of store presentation
- Took responsibility for keeping the store clean and uncluttered by managing the team when managers were not available
- Received, checked, and shelved all merchandise products
- Managed all store inventory
- Recorded information into registers manually and in computerized systems
- Completed daily registering and store open/close functions
- Provided exceptional customer service to every existing & new potential customer.
Sales Team Intern
The Johnny Weekend Distribution Company LLC
05.2018
- Spreadsheet and Data logging
- Work closely with the sales team to plan out sales targets for day/week/month
- I helped daily with a sales acquisition strategy.
Education
High School Diploma -
St Patrick's College
Sutherland, NSW11.2016
Skills
- Store maintenance
- Merchandise planning
- Store operations
- Inventory Management
- Inventory Control
- Employee Scheduling
- Process Improvements
- Sales Analysis
- Teamwork and Collaboration
- Team Leadership
- Goal Setting
- Staff Development
References
Available upon request
Hobbies and Interests
- Attended Air Force Cadets At Sutherland (January 2014- November 2015)
- Playing Golf
- Socialising with friends.
- Seeing the world
Timeline
Senior Store Manager
Connor Clothing
03.2021 - Current
Store Manager
Bed Bath N Table
11.2019 - 03.2021
Sales Team Intern
The Johnny Weekend Distribution Company LLC
05.2018
Core Leader
O'Connor Marketing
01.2018 - 11.2019
3IC
Bed Bath N Table
11.2017 - 01.2018
Stock Manager/Assistant Store Manager
Habitania Miranda
01.2016 - 11.2017
High School Diploma -
St Patrick's College
Similar Profiles
Madison RussoMadison Russo
Store Manager at Connor ClothingStore Manager at Connor Clothing
Joseph YoussefJoseph Youssef
Retail Sales Assistant at Connor ClothingRetail Sales Assistant at Connor Clothing
Malini MenonMalini Menon
Store Manager at Connor ClothingStore Manager at Connor Clothing