James Hackett
Coomera,QLD
Summary
Dynamic Account Manager with extensive experience at TorFX, specializing in client relationship management and market analysis. Proven ability to execute transactions and implement effective risk management strategies, consistently surpassing sales KPIs and driving substantial revenue growth. Strong problem-solving skills enhance client satisfaction and facilitate long-term partnerships.
Overview
11
11
years of professional experience
Work History
Account Manager/Foreign Exchange Broker
TorFX
Surfers Paradise, QLD
10.2021 - Current
- Client relationship management: Building and maintaining strong relationships with high-net-worth individuals to facilitate foreign exchange transactions.
- Sales and Business Development - Proactively identifying and targeting potential clients, and pitching FX solutions to meet their business or personal needs.
- Market analysis and advisory - Monitor currency markets, and provide clients with insights, risk management strategies, and tailored FX solutions.
- Transaction execution - Process international money transfers, execute spot, forward and option trades, ensuring accuracy and compliance
- Portfolio management - Manage a portfolio of key clients, optimising trade volumes and revenue while ensuring high levels of client satisfaction
- Negotiation and pricing - secure competitive exchange rates for clients while maximising profitability for the firm
- KPI and revenue targets - consistently achieve and exceed monthly revenue and trade volumes
- Team collaboration - working closely with Compliance, Treasury, Business Development and Management teams to ensure smooth execution of trades and client satisfaction
International Account Manager/Sales Executive
MMTS
Brisbane, QLD
02.2014 - 10.2021
- Oversee all international sales in 4 different Countries
- Identify and analyze key competitors and related products.
- Servicing accounts on a regular basis to propose new products or services and maximise revenue.
- Analyse market trends in consumer industries to implement appropriate marketing and sales methods.
- Utilise multiple marketing strategies to improve profitability.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Converting targets into customers at a high quality rate.
- Demonstrating products and features to customers, answering any questions and overcoming objections
- Develop relationships with high-profile clientele by successfully implementing sales techniques
- Received awards and recognition for achieving $500,000 USD in sales annually
- Assist in onboarding/training of new staff
Education
High School Diploma -
Shalom College
Bundaberg, QLD12-2011
Skills
- Market analysis
- Transaction execution
- Risk management
- Client relationship management
- Sales strategy
- Portfolio management
- Ability to work effectively on individual and group tasks
- Conflict Resolution Proficiency
- Determined and always willing to learn
Timeline
Account Manager/Foreign Exchange Broker
TorFX
10.2021 - Current
International Account Manager/Sales Executive
MMTS
02.2014 - 10.2021
High School Diploma -
Shalom College
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