James Hardgrove
Cheltenham,VIC
Summary
Results-driven team leader skilled in operational excellence, decision-making, and problem resolution. Proven ability to mentor staff and enhance performance through collaboration and accountability.
Overview
12
12
years of professional experience
Work History
Team Leader & Senior Energy Consultant - C&I
Choice Energy
Melbourne, VIC
07.2024 - Current
- Led team in achieving operational excellence through process optimization and workflow improvements.
- Mentored staff to enhance performance, fostering a culture of collaboration and accountability.
- Implemented strategic initiatives to streamline communication between departments, improving project outcomes.
- Analyzed performance metrics to identify trends and drive data-informed decision-making processes.
- Developed training programs to elevate team performance and foster skill development.
- Led cross-functional teams to enhance project execution and drive operational efficiency.
Senior Energy Consultant - C&I
Choice Energy
Melbourne, VIC
06.2022 - 07.2024
- End-to-End B2B Sales through tailored solutions per aligning with clients needs.
- Outlined opportunities for clients to achieve optimal outcomes that inline resulted in better relationships and mutual success.
- Mentored junior consultants, and assisted it team operations/decisions to optimise projects and processes
- Developed my knowledge in the energy sector through industry research and self-directed training, becoming the team's go-to for market & industry knowledge
- 4th in C&I Sales in FY23, 2nd in FY24, 1st in FY25
Energy Consultant - SME
Choice Energy
Melbourne, VIC
08.2021 - 06.2022
- Selling tailored solutions for B2C & B2B electricity & gas customers along with opening opportunities for solar.
- Grew my knowledge of available products, markets, trends and opportunities.
- 2nd in SME sales for FY22
Bar Manager
Doyle's Hospitality Group
Mordialloc, VIC
09.2017 - 08.2021
- Oversaw daily bar operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on preparation and service standards.
- Managed inventory levels, optimizing ordering processes
- Developed innovative drink menus in response to customer trends and preferences.
Retail Sales Associate
Ferg's Food & Hospitality
Hampton, VIC
10.2013 - 09.2017
- Customer service role, including opening/closing business operations, managing stock and helping train new staff
Education
No Degree - Organizational Leadership
Extraordinary Leaders - Gerard Penna
Melbourne, VIC04-2025
Business Management
RMIT University
Melbourne, Victoria, VIC11-2020
No Degree - Microsoft Office
RMIT University
Melbourne, Victoria, VIC07-2017
High School Diploma -
St Bede's College
Mentone, VIC11-2016
Skills
- Customer focus
- Workload management
- Motivational skills
- Influencing skills
- Industry expertise
- Workforce planning
- Operational excellence
- Teamwork and collaboration
- Decision-making
- Problem resolution
- Customer relationship management
- Performance reviewing
Accomplishments
- Grew a team from 1 to 5 in a 4 month span while maintaining own sales
- $10M annual revenue including personal sales of $4.5M
- Ranked 1st in Sales in FY26, 2nd in FY25 & 4th FY24
Timeline
Team Leader & Senior Energy Consultant - C&I
Choice Energy
07.2024 - Current
Senior Energy Consultant - C&I
Choice Energy
06.2022 - 07.2024
Energy Consultant - SME
Choice Energy
08.2021 - 06.2022
Bar Manager
Doyle's Hospitality Group
09.2017 - 08.2021
Retail Sales Associate
Ferg's Food & Hospitality
10.2013 - 09.2017
No Degree - Organizational Leadership
Extraordinary Leaders - Gerard Penna
Business Management
RMIT University
No Degree - Microsoft Office
RMIT University
High School Diploma -
St Bede's College