Summary
Overview
Work History
Education
Skills
Work Experience
Languages
Extracurricular Activities
Accomplishments
Hobbies & Interests
Referees
Timeline
CustomerServiceRepresentative

James Hay

Navigators,VIC

Summary

Customer Service professional with great interpersonal skills, a committed work ethic and a positive attitude.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ghanda Clothing
11.2021 - Current
  • Performed opening duties such as cleaning, displaying merchandise, organising task completion priority, working independently and managing junior staff.
  • Attended to tasks when asked without hesitation.
  • Consistently showed ability to work independently and multitask effectively.
  • Worked to meet or exceed targets for emailed receipts, efficient management of POS, promotion goals, budgeting, cleaning and overall sales.
  • Used product knowledge, sales abilities and customer relations skills to promote customer retention, resolve issues and increase sales.
  • Created an inviting environment for customers by maintaining store organization and cleanliness.
  • Processed accurate credit, gift card, AfterPay and cash sales transactions for 10-30 customer purchases daily.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Handled personal and financial customer information with discretion and trustworthiness when processing sales and online orders.
  • Prioritized helping customers over completing other routine tasks in store.
  • Supported theft prevention goals by monitoring shopper behaviour and reporting concerns to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Consistently accepted and utilised advice from senior colleagues on procedure.
  • Maintained good employee and customer relations in a diverse environment of individuals.
  • Served and assisted customers with diverse cultural and linguistic backgrounds.
  • Located and collected specific items for online stock requests.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labelling items, and arranging according to size, colour, pattern, warmth and visual appeal.
  • Assisted customers in locating items parallel to style, warmth, monetary and size considerations.
  • Excelled under pressure during peak periods such as the Christmas Holidays, public events and after school hours.
  • Wore outfits composed of items from current collection to showcase possible pairings for customers.
  • Conducted product demonstrations to highlight quality, size, fit and comfort of items.
  • Cleaned, closed and secured store at end of shift.

KFC

The Hosking Family
01.2019 - 03.2021
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Handled approximately 100 daily credit and cash transactions for customers with accuracy and speed.
  • Maintained customer satisfaction while handling product replacements and complaints with haste and professionalism.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Helped customers locate store services, answered questions about products and provided solutions for various issues regarding payment, food safety and allergies, missing product and mishandled customer service experiences.
  • Exhibited strength and endurance in a kitchen environment.
  • Worked safely and competently with cumbersome, large and heavy tools and items.
  • Highlighted store promotions and deals
  • Prepared beverages and filled food orders for customers.
  • Conducted inventory counts by documenting data and responded appropriately.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked closely with peers, shift supervisors, store owners and managers to solve problems and handle customer concerns.

Education

Standard Victorian High School Education

Damascus College
Mount Clear
2018

Skills

  • Customer Service and Interpersonal Skills
  • POS and Cash Handling
  • Proficient IT knowledge
  • Time management
  • Multitasking
  • Stock counting, management and replenishment
  • Conflict Mediation
  • Problem-Solving Ability
  • Cultural Awareness
  • Team Development
  • Proofreading and Literacy
  • Active Listening
  • Staff Training

Work Experience

Gardening and Maintenance , Ballarat City Council Nov 2018 — Nov 2018
Ballarat

- Undertook work experience at the Ballarat Botanical gardens for one week in 2018
- A minimum payment was required yet my work was deemed worthy of an additional amount
- Worked with a variety of people on different tasks relating to both garden maintenance and botanical theory

Languages

French
Limited Working

Extracurricular Activities

Joey Scouts March 2009 — July 2010
Cub Scouts July 2010 — July 2013
Scouts July 2013 — March 2015

1st Mount Clear Scout Group


Accomplishments

  • Supervising and collaborating with widely diverse staff teams.
  • Consistently attending work when rostered and offering my time for extra work or services.
  • Engaging in paid employment for managers outside of work showing an ability for good interpersonal relations and building personal trust.
  • Willing to stay late/arrive early and complete required tasks even when unpaid.
  • Persistent approval and recognition from management, peers and owners for consistent high quality work, completing tasks and dedicating time and effort to the job.
  • Developing expertise in the fields of communication and interpersonal skills, time management, customer service, organizational skills and leadership.
  • Attending staff meetings in order to develop personal and team knowledge of products and protocol.

KFC related:

  • Received 2 certificates of appreciation that were discussed and agreed on by the store management.
  • Trained team members from other stores on the usage of equipment and worked with them to further their training and received letters of thanks from the management of their stores.
  • Received endorsements and praise from peers, management, customers and store owners.

Hobbies & Interests

- History and anthropology

- Music and singing

- Gaming

- Fashion and presentation

Referees

Jamie Talbett (Manager at Ghanda)

Mobile: +61 458 237 149


Kylie Dunn (Former Assistant Manager at Ghanda)

Mobile: +61 431 963 008


Matthew Begbie (Area manager at KFC)

Mobile: +61 408 148 900

Email: matthew@kfcgeelong.com.au



Timeline

Customer Service Representative

Ghanda Clothing
11.2021 - Current

KFC

The Hosking Family
01.2019 - 03.2021

Standard Victorian High School Education

Damascus College

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James Hay