James Henderson

Working across a variety of venues from Palmer & Co, Ivy Nightclub, Bar Totti's and The Slip Inn.

Working in the main capacity of a host as well now working bartending to be more flexible in this role.

• Checked identification for proof-of-age to enter premises.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Collected information from arriving customers to guide groups or place them on a waitlist.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

Working in the 2023 NSW State Election Project.

• Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
• Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
• Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
• Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
• Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Responded proactively and positively to rapid change.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Cleaned counters, machines, utensils and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained supply levels in counter and customer areas to meet typical demands.