James Hetherington
Ravenswood,WA
Summary
Proven leader in operations management, adept at strategic planning and relationship management, significantly enhanced customer satisfaction and team productivity at ARA Property Services. Skilled in MS Office and fostering teamwork, my approach has consistently driven performance improvements and cost control, achieving notable revenue growth and operational efficiency.
Overview
32
32
years of professional experience
Work History
WA State Manager
ARA Property Services
04.2013 - Current
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Ensured compliance with relevant industry regulations, maintaining an up-to-date understanding of changing legislation.
- Fostered a positive work environment that promoted collaboration, teamwork, creativity, innovation amongst employees.
- Developed strong relationships with key clients, leading to increased revenue
- Mentored junior managers as part of succession planning efforts, sharing knowledge and expertise within the organization.
- Managed and guided staff through daily and special project work.
- Recruited, interviewed and hired employees
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Operations Manager
Spotless Facitlies Service
03.2008 - 04.2013
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
- Managed employee-related issues encompassing labor, turnover
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
- Ensured regulatory compliance across all aspects of operations by staying current on industry standards while implementing necessary policies or procedures accordingly.
- Boosted employee retention rates through the development of a positive work culture, fostering teamwork, open communication, and professional growth opportunities.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Effectively managed departmental budgets, identifying opportunities for cost reduction and resource optimization.
- Oversaw staff and sub-contractor performance review assessments.
- Developed systems and procedures to improve operational quality and team efficiency.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
ISS Facility Services, Cleaning Plus, Square 1.
06.1992 - 12.2008
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Partnered with vendors and suppliers to effectively manage and budget.
Skills
- Operations Management
- Strategic Planning
- Relationship Management
- Performance Improvement
- Customer Service
- Computer Skills
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Task Delegation
- MS Office
- Budget Management
- Cost Control
Timeline
WA State Manager
ARA Property Services
04.2013 - Current
Senior Operations Manager
Spotless Facitlies Service
03.2008 - 04.2013
Operations Manager
ISS Facility Services, Cleaning Plus, Square 1.
06.1992 - 12.2008
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