James Higgs

In my current position as a system engineer, I work dynamically across a range of clients, working on both projects and BAU break fix. this role also has a requirement of being a 24 hour on-call escalation for lvel1 teams. Listed below are day to day responsibilities and achievements.

• Lead engineer on a Network re-design and refreshment project for a Nation-wide multi site
• Maintenance and upkeep of a multitude of virtual environments, Citrix, Hyper-V, Vmware
• Onsite visits and meetings with clients, both frontline members and High level Corporate staff, forming professional relationships
• Working alongside sales teams to determine hardware and software requirements
• Completing as-built documentation and infrastructure audits for new clients
• Windows server, Hyper-V, Azure and VMware SME
• Management and remediation of escalated tickets
• Proactive and re-active management of security events
• Prepared detailed post-incident reports for clients to analyze and assess the root cause of issues

I supported a number of regional schools and preschools across the Eyre Peninsula, where I am exposed to a variety of technologies. I have had to adapt quickly as sites infrastructure varies drastically. My responsibilities no include managing and mentoring an apprentice.

My work scope includes:

• General sys-admin duties WSUS maintenance, GPO creation, MDT and WDS deployment, SOE creation and maintenance
• Windows server management
• Meraki MDM / Apple school manager
• Monitoring and maintaining desktop infrastructure
• Aruba Central
• Managing multiple sites, across a wide geographical area
• Receiving and support with technical escalations
• User access management
• Palo Alto network filtering maintenance
• Managing multiple apprentices
  

I worked on the service desk under the Transport for NSW contract, exposing me to a fast paced and ever-changing environment. Servicing over 20,000 Employees across 7 Agencies, I was exposed to a wide range of systems and technologies. I also further developed my ability to adapt quickly and learn new technologies including :

• Proficiency with Remedy ticketing
• Active Directory
• Azure Active Directory
• O365 and Skype Admin Portal and Mail exchange
• Novell ConsoleOne and Zenworks
• Mobile Device Management via XenMoble
• Citrix Environments
• Asset configuration and Setup/imaging
• Major Incident Management
• IT support and Troubleshooting
• Identity and access management (IAM)
• Microsoft System Center Configuration Manager (SCCM)
• Providing support for Windows 7, 10, OSX, iOS and Android
• SAP/Successfactor/Equip Support
• VPN Support (Cisco Anyconnect and Direct Access)