James Holt
Sydney
Summary
Dynamic sales leader with a proven track record at Holt Property Group, excelling in contract negotiation and client relationship management. Successfully increased revenue through innovative sales strategies and exceptional customer service.
Recognized for enhancing team performance and fostering strong partnerships, driving business growth and operational efficiency. Insightful professional with many years of sales experience. Committed to best-in-class client services and maintaining professionalism. Proven history of working tirelessly for effective sales and profitable deals.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Residential Sales Associate And Director
James Holt Residential
Sydney
11.2018 - Current
- Generated weekly activity reports summarizing leads, prospects, showings, offers.
- Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
- Coordinated with property owners, agents and brokers for successful transactions.
- Advised clients on market conditions, pricing and legal requirements for property transactions.
- Prepared and delivered sales presentations.
- Maintained records of all transactions and client information.
- Created effective advertising campaigns using traditional media outlets as well as online platforms.
- Communicated with clients to determine property needs and budget constraints.
- Established and maintained positive relationships with owner banks, non-owner banks, attorneys, mortgage lenders and builders.
- Developed sales strategies to increase revenue from residential properties.
- Drafted contracts according to industry standards and relevant regulations, incorporating required addenda.
- Researched local zoning laws, building codes, financing options to ensure compliance with regulations.
- Negotiated purchase contracts between buyers and sellers.
Area Manager
EAC (Estate agents cooperative)
Sydney
09.2015 - 10.2026
- Provided guidance on the implementation of new policies and procedures in stores.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Planned material and equipment needs to drive on-time delivery in concert with project schedule.
- Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Streamlined operational efficiencies by successfully hiring top talent driving productivity.
- Resolved customer complaints regarding sales and service.
- Mentored team members by demonstrating best practices for sales and customer service.
CEO
Holt Property Group
Menai
01.2005 - 02.2014
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Spearheaded internal initiatives designed to foster collaboration among staff members.
- Developed and implemented strategic business plans to increase company profitability.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Reviewed current systems and processes regularly for potential improvements or upgrades.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Established policies and procedures that promoted an ethical work environment.
- Maintained updated knowledge through continuing education and advanced training.
Senior Sales Consultant
Various
Sydney
03.1985 - 02.2005
- Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
- Employed effective needs-based and consultative sales techniques tailored to product's marketing requirements.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Provided technical advice and support to customers on products and services offered.
- Maximized company revenue by raising venture capital to acquire rare inventory and consignments.
- Crafted new business presentations connecting product highlights with solutions to common customer needs.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Exceed sales goals, creating key client business plans while receiving of targeted venture capital funding.
- Worked hard daily to promote exemplary level of tailored service to each customer, whether through email, by phone, or in person.
- Suggested solutions for customer projects that exceeded expectations and boosted business.
Bartender
Centennial Hotel - George St
Sydney
05.1982 - 11.1984
- Resolved customer complaints in a professional manner.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer and cocktails for patrons.
- Stocked ice bins and coolers as needed throughout shift.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted customers and provided excellent customer service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Cleansed glasses with sanitizing solution after each use.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Assisted in setting up the bar for service shift.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Kitchen Hand
Hungry Jacks
Sydney
02.1979 - 02.1982
- Monitored inventory to keep adequate stock of food items and supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Followed all health code guidelines when handling food items.
- Observed food safety and sanitation protocols to reduce germ spread.
- Participated in receiving deliveries and organizing supplies in storage areas.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Kept records of food waste to track usage levels.
- Inspected kitchen equipment for proper functioning before use.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Acquired new skills to support team and further accommodate customer needs.
Education
Corinda State High School
Brisbane, QLDSkills
- Customer service
- Sales presentations
- Market analysis
- Lead generation
- Contract negotiation
- Client relationship management
- Advertising campaign creation
- Regulatory compliance
- Team building
- Employee training
- Problem solving
- Sales strategy development
- Transaction coordination
- Property valuation
- Property management
- Business development
- Conflict resolution
- Property inspection
- Written communication
- Market analysis expertise
- Task prioritization
- Time management abilities
- Marketing strategy development
- Interior staging
- Buyer representation
- Multitasking
- Purchase contracts
- Active listening
- Coordinate closings
- Closing transactions
- Digital marketing
- Appraisals
- Open house management
- Strong negotiation skills
- Print and digital advertisement
- Buyer and seller representation
- Local marketing
- CRM tracking
Accomplishments
- Local small business award winner for four years in a row
- Recognized in the top 1% of salespeople for Century 21 Real Estate
Certification
- Licensed Real Estate Agent class 1
Languages
English
Professional
Vietnamese
Limited
Timeline
Residential Sales Associate And Director
James Holt Residential
11.2018 - Current
Area Manager
EAC (Estate agents cooperative)
09.2015 - 10.2026
CEO
Holt Property Group
01.2005 - 02.2014
Senior Sales Consultant
Various
03.1985 - 02.2005
Bartender
Centennial Hotel - George St
05.1982 - 11.1984
Kitchen Hand
Hungry Jacks
02.1979 - 02.1982
Corinda State High School
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