James Horne
Goonellabah,NSW
Summary
Accomplished Volkswagen Technician with a proven track record at Frizelle Sunshine Automotive, enhancing profitability and customer satisfaction through advanced diagnostics and quality maintenance. Skilled in AUVIS and ASCIS examinations, demonstrating exceptional technical proficiency and teamwork. Streamlined workshop processes at Lismore Automotive, significantly improving efficiency and leading teams to exceed client expectations.
Overview
11
11
years of professional experience
Work History
Volkswagen Technician
Frizelle Sunshine Automotive
03.2023 - Current
- Performing Advanced Diagnostic procedures to enhance profitability and customer satisfaction.
- Completing Warranty Procedures in a timely manner.
- Elevated dealership reputation through consistent delivery of high-quality maintenance services that exceeded client expectations.
- Ensured long-lasting repairs by utilizing top-quality replacement parts and adhering to strict quality standards.
- Collaborated with team members to troubleshoot challenging technical problems, resulting in faster resolutions for clients.
- Completed warranty repairs according to manufacturer guidelines, safeguarding both client satisfaction and dealership integrity.
Automotive Mechanic
Pacific Garage
01.2022 - 03.2023
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Test drove vehicles to determine problems and test repairs.
- Perform Pink Slips Inspections
- Perform Blue Slip Inspections.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
Workshop Manager
Lismore Automotive
01.2020 - 12.2022
- Purchased and oversaw inventory of supplies, tools and equipment.
- Managed and led a team of technicians for optimal productivity and job satisfaction.
- Maintained workshop activities in line with budget requirements.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
Heavy Diesel Mechanic
Driver Buslines
03.2013 - 12.2019
- Reduced downtime for vehicles by quickly diagnosing and fixing mechanical issues.
- Enhanced equipment reliability by performing routine maintenance and repairs on heavy diesel machinery.
- Increased customer satisfaction by providing timely and accurate repair services for their heavy diesel equipment.
Education
Certificate II - Automotive Electrical Technology
Tafe NSW
Goonellabah10.2022
Certificate II - Automotive Air Conditioning Technology
Tafe NSW
Wollongbar, NSW11.2021
Certificate III - Heavy Vehicle Technologies
Chisholm Institute
Dandenong, VIC12.2017
High School Diploma -
Ballam Park Secondary Colledge
Melbourne04.1997
Skills
- AUVIS Examiner
- ASCIS Examiner
- AIS Proprietor Trained
Timeline
Volkswagen Technician
Frizelle Sunshine Automotive
03.2023 - Current
Automotive Mechanic
Pacific Garage
01.2022 - 03.2023
Workshop Manager
Lismore Automotive
01.2020 - 12.2022
Heavy Diesel Mechanic
Driver Buslines
03.2013 - 12.2019
Certificate II - Automotive Electrical Technology
Tafe NSW
Certificate II - Automotive Air Conditioning Technology
Tafe NSW
Certificate III - Heavy Vehicle Technologies
Chisholm Institute
High School Diploma -
Ballam Park Secondary Colledge
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