Erin Thom
Yarrabilba ,QLD
Summary
I’m highly-motivated & hardworking employee with desire to take on new challenges with a strong work ethic with adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised & quickly mastering new skills with excellent time management abilities. Devoted to giving every customer a positive & memorable experience. I am experienced in fast-paced environments & thrive under pressure. I currently have 4 certificate IV, Ageing Support, Disability, Allied Health Assistant. Training and Assessment.
I have my current working with Children Blue Card & NDIS Worker screening yellow card, Current First Aid & CPR, NDIS Worker Orientation Module, Hope & Healing, Therapeutic crisi intervention PLUS many MMOC relative to the healthcare industry. I hold an open QLD driver’s license.
Education & Certificate of Achievements are on the last page, and can provide if requested.
Overview
25
25
years of professional experience
Work History
Family Support Worker
Aruma
Brisbane, QLD
04.2024 - Current
- Support Workers are directly responsible for the day to day support, and personal development of customers accessing services operated by Aruma, Support Workers ensure that they support customers to be at the centre of their decision making and enable them to achieve the desired outcomes of their plans, goals and aspirations in partnership with their families and carers, Support Workers ensure that supports are provided in accordance with the National Disability Services Standards and other relevant legislation, and are active in advocating the rights of people with a disability.
- Conducted assessments of family needs and developed individualized service plans.
- Provided counseling and support to families in crisis situations.
- Facilitated communication between parents, children, and other family members.
- Assisted families with financial planning and budgeting.
- Maintained accurate records of client progress including documentation of services provided.
- Monitored client compliance with treatment plans and goals set by case workers.
- Facilitated home visits to assess the safety of a family's environment.
- Participated in team meetings with social workers, therapists, and probation officers.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
- Maintained confidentiality through stringent handling of charts and data.
- Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
Residential Youth Support Worker
MADEC LTD
Mackay, QLD
10.2023 - 04.2024
- Provided one-on-one support to vulnerable youth by facilitating activities and monitoring progress.
- Assisted in developing individual care plans for clients to ensure their safety and well-being.
- Coordinated with other professionals, such as social workers, psychologists, and psychiatrists to develop appropriate treatment plans for clients.
- Organized group activities for at-risk youth focusing on life skills development and positive behavior reinforcement.
- Adhered to all relevant regulations and standards of practice in the delivery of services to clients.
- Conducted assessments of client needs and documented progress towards goals using established protocols.
- Attended court hearings related to cases involving clients when necessary or requested by supervisor.
- Collaborated with families, schools, community organizations, and other stakeholders in providing effective interventions for youth in need of assistance.
- Maintained accurate records of client contacts including notes on conversations and referrals made.
- Counseled clients on a variety of topics related to mental health, physical health, education, employment opportunities.
- Provided crisis intervention services when needed in order to help deescalate difficult situations.
- Evaluated program effectiveness through data collection methods such as surveys and interviews.
- Actively engaged with youth in recreational activities such as sports or arts and crafts projects.
- Participated in professional development activities including workshops and trainings related to best practices for working with at-risk populations.
- Established strong rapport with clients by creating an environment where they feel safe expressing themselves.
- Monitored client compliance with prescribed treatments plans while providing emotional support as needed.
- Maintained lists of resources helpful to clients.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Helped youth victims of abuse by coordinating specialized therapy sessions.
- Directed activities to promote growth in mental, emotional and educational areas.
- Provided comprehensive assistance in multi-disciplinary environment.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Used calm, positive and encouraging approach with youth.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Documented child progress, reporting extreme changes in behavior.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Offered key emotional support to special needs youth.
- Collaborated with counselors to communicate relevant information.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Directed activities to foster social and emotional development for at-risk youth.
- Reminded patients to take prescribed medications or nutritional supplements.
- Helped individuals address disabilities and put together career plans.
- Prepared patients for self-management and decision-making responsibilities.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate records and documented client data in company databases.
- Collaborated with social workers to support patients.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Guided clients through transition to independent living within community.
Residential Youth Support Worker
AbilitiesNQ
Mackay, QLD
07.2023 - 09.2023
- Provided one-on-one support to vulnerable youth by facilitating activities and monitoring progress.
- Coordinated with other professionals, such as social workers, psychologists, and psychiatrists to develop appropriate treatment plans for clients.
- Assisted in developing individual care plans for clients to ensure their safety and well-being.
- Organized group activities for at-risk youth focusing on life skills development and positive behavior reinforcement.
- Adhered to all relevant regulations and standards of practice in the delivery of services to clients.
- Conducted assessments of client needs and documented progress towards goals using established protocols.
- Collaborated with families, schools, community organizations, and other stakeholders in providing effective interventions for youth in need of assistance.
- Maintained accurate records of client contacts including notes on conversations and referrals made.
- Counseled clients on a variety of topics related to mental health, physical health, education, employment opportunities.
- Provided crisis intervention services when needed in order to help deescalate difficult situations.
- Evaluated program effectiveness through data collection methods such as surveys and interviews.
- Actively engaged with youth in recreational activities such as sports or arts and crafts projects.
- Participated in professional development activities including workshops and trainings related to best practices for working with at-risk populations.
- Established strong rapport with clients by creating an environment where they feel safe expressing themselves.
- Monitored client compliance with prescribed treatments plans while providing emotional support as needed.
- Maintained lists of resources helpful to clients.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Directed activities to promote growth in mental, emotional and educational areas.
- Provided comprehensive assistance in multi-disciplinary environment.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Used calm, positive and encouraging approach with youth.
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Documented child progress, reporting extreme changes in behavior.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Offered key emotional support to special needs youth.
- Collaborated with counselors to communicate relevant information.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Directed activities to foster social and emotional development for at-risk youth.
- Made referrals to utilize community resources for resident's needs.
- Reminded patients to take prescribed medications or nutritional supplements.
- Helped individuals address disabilities and put together career plans.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Prepared patients for self-management and decision-making responsibilities.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Connected individuals with relevant community resources and coordinated referrals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate records and documented client data in company databases.
- Collaborated with social workers to support patients.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Guided clients through transition to independent living within community.
Disability Support Worker
Engedi Inc
Mackay, QLD
11.2021 - 08.2023
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Organized recreational and educational activities for clients according to individual needs.
- Collaborated with other professionals to develop treatment plans for clients.
- Developed strategies to help individuals cope with their disability.
- Encouraged independence by teaching skills needed for everyday life.
- Transported clients to appointments, social events, and other activities as needed.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Maintained records of services provided, client progress, and goals achieved.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Assisted in developing self-care skills such as personal hygiene practices.
- Administered medication according to doctor's orders and monitored side effects.
- Managed challenging behaviors through positive reinforcement techniques.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Helped disabled persons access community resources such as housing options or job training programs.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Reported concerns to nurse supervisor to promote optimal care.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Improved resident and staff engagement through group activities.
- Transported patients safely to social activities and doctors appointments.
- Administered medication to patients according to strict schedules.
- Collaborated with other professionals to assess client needs.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Advocated for clients to resolve medical or personal crises.
- Documented services and collected required data for evaluation.
- Tracked patient or client care and followed through to provide service effectiveness.
- Supervised other workers and caregivers providing services to clients.
- Modified treatment plans to accommodate changes in clients' health or progress.
- Identified environmental challenges to client progress through interviews with patient and caregivers.
Lifestyle Facilitator
OneLife
Mackay, QLD
02.2020 - 01.2021
- Proving support for people with complexed spinal injuries
- Developed and implemented activity plans to engage clients in activities that promoted physical, mental and emotional wellbeing.
- Organized and facilitated group activities such as arts and crafts, fitness classes, music appreciation, outdoor games, movie nights and field trips.
- Encouraged clients to participate in recreational activities while maintaining a safe environment.
- Assisted clients with daily living tasks such as meal preparation, housekeeping and hygiene routines.
- Provided support to clients by listening attentively and offering encouragement for positive lifestyle changes.
- Scheduled appointments with health professionals, social workers or other specialists when needed.
- Collaborated with multidisciplinary teams to ensure the best possible care for each client.
- Monitored the physical, psychological, social and spiritual progress of all clients served.
- Maintained records of services provided including assessments, reports and evaluations.
- Established relationships with community organizations to identify resources available to assist clients.
- Evaluated programs regularly to ensure they are meeting the needs of participants.
- Coordinated transportation arrangements for outings or medical appointments when necessary.
- Advised family members on how to provide a supportive home environment for their loved one.
- Facilitated communication between staff members regarding any changes in client's condition or behavior.
- Provided crisis intervention services when needed such as de-escalation techniques or referrals for additional help.
- Conducted regular safety checks around the facility to ensure compliance with safety regulations.
- Assisted in developing an individual budget plan that met each client's financial needs.
- Ensured adherence to all relevant laws and regulations governing patient rights and confidentiality protocols.
- Organized special events such as birthday parties or holiday celebrations for residents of the facility.
- Promoted positive behaviors among clients by providing rewards for desired actions or outcomes.
- Delegated work to staff, setting priorities and goals.
- Scheduled and coordinated events and activities.
- Communicated with customers to convey information about events or activities.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Resolved customer complaints regarding worker performance or services rendered.
- Trained workers in company procedures or policies.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Administered first aid in emergency situations.
- Talked to coworkers using computers, radios and other electronic devices.
- Operated and explained proper use of mechanical equipment to employees.
- Cleaned equipment and areas of amusement parks, cruise ships or other recreational facilities.
- Inspected rides, games and vehicles to detect wear and damage.
- Stored and retrieved vehicles, radios and ride components.
Community Care Worker
PresCare
Mackay, QLD
11.2017 - 02.2020
- Proving support for aged people living in the community
- Provided assistance to elderly individuals with activities of daily living such as bathing, dressing and grooming.
- Assisted clients in navigating transportation services to medical appointments or errands.
- Coordinated with other health care providers to ensure continuity of care for assigned patients.
- Communicated effectively with clients and their families regarding client needs and progress.
- Performed light housekeeping duties including laundry, meal preparation, grocery shopping and cleaning.
- Observed changes in patient status and reported any changes to the appropriate supervisor.
- Assisted patients with medication management by monitoring compliance with prescribed treatments.
- Educated clients on community resources available for support services such as housing, employment, financial aid and social activities.
- Conducted regular home visits to assess client safety, functionality and satisfaction with services provided.
- Monitored vital signs such as pulse rate, respiration rate and temperature for assigned patients when necessary.
- Maintained accurate records of all interactions with clients including notes about medications taken, meals eaten and general behavior patterns.
- Provided emotional support to clients during difficult times such as illness or death of a loved one.
- Helped individuals develop skills needed for independent living such as budgeting money, managing time efficiently and completing household tasks.
- Collaborated closely with family members or guardians to ensure that the best interests of the client were met at all times.
- Encouraged positive behaviors while also providing guidance when negative behaviors occurred.
- Responded promptly to emergency situations in order to provide immediate help if needed.
- Demonstrated compassion towards those under my care through active listening techniques and understanding communication style preferences.
- Adhered strictly to professional standards set forth by state regulations governing Community Care Workers.
- Updated client case records with new medical and income status and documentation of benefits received to keep records current as cases progressed.
VOLUNTARY CO-ASSISTANT STUDENT
Napier/Hastings Kyokushin Karate Club
Napier, NZ
02.2000 - 11.2008
- Obtained 4th Kyu
- Set up the classroom ready for class, cleaning after class.
- Chaperoned students to tournaments
- Chaperoned students to training events
- Chaperoned the junior team for an international competition.
- Chaperoned students at fundraiser events
- Trained the junior classes in the syllabus
- Assisted in the development of fundraising events.
- Provided guidance and support to fellow students on academic issues.
- Participated in a variety of training events and workshops.
- Collaborated with peers to develop innovative solutions for educational challenges.
- Provided feedback to professors regarding their teaching methods.
- Served as a mentor for incoming new students.
- Hosted study sessions for struggling students in various areas of their training.
- Represented the student body at conferences and other events.
- Followed course syllabus or lesson plan to perform and submit coursework and assignments.
- Attended classes to attain subject mastery and formal recognition.
- Devoted time outside of class for team preparation.
- Attended classes and lectures to procure and absorb materials from handouts, textbooks or in-class presentations.
- Built positive relationships with professors and assisted with research and innovation.
- Offered tutoring support in various areas of training to assist with academic needs of other students.
- Maintained positive working relationship with fellow trainers and management.
- Identified areas for improvement, narrowing focus in making necessary changes.
- Tracked schedules and encouraged teams to complete tasks on time.
- Identified needs of students promptly and efficiently.
- Worked closely with human resources to support students with their exams and grading.
- Following company operations for compliance with safety standards.
Education
Certificate IV Training And Assessment -
Frontier INSTITUTE OF TECHNOLOGY
Brisbane , QLD 12.2024 - 05.2025
Certificate IV in Allied Health Assistance - Allied Health Assistant
CHARLES INSTITUTE
10-2024
Certificate IV in Disability - Disability Services
Morrissey Training
Mackay , QLD01.2022
Certificate IV in Ageing Support - Ageing Support
ARC Training
Mackay , QLD01.2017
Skills
- Monitoring & Administrating medications
- Personal care - full supports or supervision
- Infection control
- Domestic assistance
- Following care plans & behavioural support & Safety support plans
- Clinical notes
- Bowel & Bladder Therapy
- Hoist Transfers ceiling and manual
- Autonomic Dysreflexia
- Communicates well
- Attention to detail
- Follows company policies and procedures
- Works well in a team or independently
- Personal centred care approach
- Tech savvy
- Role Modeling
- Crisis Intervention
- Child Development
- Parenting skills
- Health programs
- Client Advocacy
- Incident Management
- Coaching
- Public Health
- Community Resources
- Care plan intervention
- Child abuse and neglect dynamics
- Family case plans
- Client Education
- Training classes
References
Available upon request
Certificate of Achievements
Diabetic Client Management - Introduction to Diabetes.
Oral Health Care.
Enteral Nutrition - Assisting with PEG Feeding.
Stoma Management - Basic Stoma Care.
Asthma - An Introduction to Management.
Vital Signs - Introduction to Baseline Observations.
Primary Survey - Initial Assessment and Management.
Reporting Elder Abuse in the Community Setting.
Wound Management - History, Myths and Traditions.
Human Services Quality Standards.
National Safety and Quality Health Service Standards.
National Disability Insurance. Scheme - An Introduction
Organ and Tissue Donation in Australia.
Professional Boundaries - A Health Professional's Guide.
Screening Mammography: the BreastScreen Queensland.
Precise Thick-N INSTANT User Training.
Understanding Common Diseases.
Introduction to Nursing in Healthcare.
Fire Safety Training.
Food Handling Safety & Hygiene.
Infection Control in Aged Care.
Manual Handling in Aged Care.
Workplace Health & Safety in direct client care.
Infection Control Training - COVID 19.
Medication Assistance.
Chest Physiotherapy: Training in Percussions for Support Workers.
Safe Manual Task Practices.
Clinical Practices, including:
- Hygiene and Infection Control
- Autonomic Dysreflexia
- Bladder Management
- Bowel Care and Therapy
- Enteral Feeding
- Pressure Area Care
Therapeutic Crisis Intervention (TCI)
Hope and Healing modules -
- Introduction to the framework and trauma-informed care
- Safety
- Cultural safety
- Nurture
- Development
- Healing
- Relationships
- Connections
- Emotional know-how
- Positive identity
General and First Response Instruction / Fire & Emergency Instruction.
Timeline
Certificate IV Training And Assessment -
Frontier INSTITUTE OF TECHNOLOGY
12.2024 - 05.2025
Family Support Worker
Aruma
04.2024 - Current
Residential Youth Support Worker
MADEC LTD
10.2023 - 04.2024
Residential Youth Support Worker
AbilitiesNQ
07.2023 - 09.2023
Disability Support Worker
Engedi Inc
11.2021 - 08.2023
Lifestyle Facilitator
OneLife
02.2020 - 01.2021
Community Care Worker
PresCare
11.2017 - 02.2020
VOLUNTARY CO-ASSISTANT STUDENT
Napier/Hastings Kyokushin Karate Club
02.2000 - 11.2008
Certificate IV in Allied Health Assistance - Allied Health Assistant
CHARLES INSTITUTE
Certificate IV in Disability - Disability Services
Morrissey Training
Certificate IV in Ageing Support - Ageing Support
ARC Training