Summary
Overview
Work History
Education
Skills
Certification
Activities
References
Timeline
Generic

JAMES ILIOPOULOS

Sydney,NSW

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Player Support Analyst

Sin City Gamming
11.2023 - Current
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Provided technical support for customers in resolving complex issues.
  • Identify player issues.
  • Answering tickets
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Conducted regular meetings with staff to review progress and address any concerns.

Player Support Specialist

Fat Duck Gamming
04.2020 - 08.2022
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Provided technical support for customers in resolving complex issues.
  • Identify player issues.
  • Answering tickets
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Conducted regular meetings with staff to review progress and address any concerns.

OFFICE ASSISTANT

JPC PLUMBING SOLUTIONS
- 10.2021
  • Reading of Plans for construction jobs, Basic invoicing using MYOB, Filing invoices and quotes, Liaise with real estate agents

LABORER

CSB HOMES
09.2017 - 12.2017
  • Prepared and cleaned construction sites by removing debris.
  • Loaded and unloaded building materials used for construction.
  • Removed damaged tile, brick and mortar, Filled chipped, cracked and broken bricks and tiles with adhesives and grouting materials to correct surface imperfections.
  • Cleared drains and cleaned gutters, Consistently assumed additional responsibilities and worked extended hours to meet project deadlines, Planned and executed work with the proper tools and materials to maximize efficiency.
  • Aligned and squared frames and forms for installation, Properly poured, set and cured concrete.

CUSTOMER SERVICE OFFICER

THRIFTY CAR RENTALS
05.2013 - 11.2013
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Built long-term customer relationships and advised customers on purchases and promotions.

CASHIER AND CUSTOMER SERVICE OFFICER

WOOLWORTHS
10.2008 - 03.2013
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Asked open-ended questions to assess customer needs.
  • Learned, referenced and applied product knowledge information.
  • Assisted customers with food selection inquiries and order customization requests
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recommended alternative items if product was out of stock.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Participated in physical inventory counts every year.
  • Operated a POS system to itemize and complete an average of 100 customer purchases a day

Education

CARPENTRY COMMENCEMENT PROGRAM (CERTIFICATE 2) -

MASTER BUILDERS ASSOCIATION OF NSW
01.2017

DIPLOMA OF ACCOUNTING -

AUSTRALIAN INSTITUTE OF FINANCIAL SERVICES & ACCOUNTING
01.2011

HSC -

ST ANDREWS CATHEDRAL SCHOOL SYDNEY
01.2008

Skills

  • Good verbal and written communication skills
  • Organizational skills
  • Excellent customer service skills
  • Ability to take directions
  • Ability to work in a team as well as autonomously

Certification

  • C Class unrestricted car license
  • White card
  • Working in heights card
  • Detail-oriented
  • Good listener
  • Proficient with Microsoft Office
  • Knowledge of SQL databases

Activities

I am involved in soccer throughout the year either playing outdoor soccer and powerlifting.

References

  • CRYSTAL SMITH, Friend, 0419651816
  • PERRY CULMONE, Tradesman Plumber - JPC Plumbing Solutions, 0425200181
  • DAVID HAWKS, Head of Information Technology - St Andrews Cathedral School, 02 92869500

Timeline

Player Support Analyst

Sin City Gamming
11.2023 - Current

Player Support Specialist

Fat Duck Gamming
04.2020 - 08.2022

LABORER

CSB HOMES
09.2017 - 12.2017

CUSTOMER SERVICE OFFICER

THRIFTY CAR RENTALS
05.2013 - 11.2013

CASHIER AND CUSTOMER SERVICE OFFICER

WOOLWORTHS
10.2008 - 03.2013

OFFICE ASSISTANT

JPC PLUMBING SOLUTIONS
- 10.2021

CARPENTRY COMMENCEMENT PROGRAM (CERTIFICATE 2) -

MASTER BUILDERS ASSOCIATION OF NSW

DIPLOMA OF ACCOUNTING -

AUSTRALIAN INSTITUTE OF FINANCIAL SERVICES & ACCOUNTING

HSC -

ST ANDREWS CATHEDRAL SCHOOL SYDNEY

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