James Jackson
Yeronga
Summary
Customer-focused and results-oriented sales professional with a proven track record of exceeding targets in the automotive industry. Expertise in customer engagement, sales processes, and delivering exceptional customer experiences. Adept at managing multiple priorities and thriving in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Sales Consultant
BYD Automotive
01.2023 - Current
- Spearheaded customer engagement across multiple sites by addressing inquiries, resolving complaints, and providing comprehensive product information, consistently exceeding customer satisfaction targets
- Consistently exceeded sales targets, achieving a personal best of 61 units sold in a single month and 65 units delivered in a single month
- Demonstrated exceptional organizational skills by effectively managing over 100 customer orders concurrently
- Expanded responsibilities to include vehicle deliveries, finance quoting, participation in media appearances and drive day events
- Maintained a strong understanding of current EV news and vehicle trends, enabling informed customer consultations
- Cultivated strong customer relationships through exceptional service, fostering trust and repeat business
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Concierge
Pullman Brisbane Airport
01.2022 - 01.2023
- Provided exceptional and personalised customer service, valet parked cars, managed stock counts and ordering, handled cash, and addressed guest requests and emergencies
FOH Manager
Superfly pizza
01.2022 - 12.2022
- Oversaw stock ordering and counts, staff rostering and management, paperwork creation, and customer experience management
Assistant Manager
Red Rooster Clayfield
01.2021 - 01.2022
- Managed rosters and stock, handled injury reports, maintained a high level of cleanliness, and ensured customer and staff comfort
Shift Supervisor / Delivery Driver
Domino’s Spring Hill
01.2019 - 01.2021
- Managed cash, navigated city traffic, worked under pressure, and fostered good relationships with co-workers
Education
Primary -
Ferny Grove State School
Brisbane, QLDSecondary -
Ferny Grove State High School
Skills
- Skilled in Microsoft Office Suite Tools
- Micros, Opera, Virtual Yard, Sales Log, Team Up, Kronos
- Excellent verbal and written communication skills
- Customer Service
- Teamwork and Leadership
- Adaptability
- Sales Expertise
- Understanding Consumers
- Genuine Passion for Product
Rookie of the Year 2024 - BYD
Awarded for averaging 30 car sales per month in my first year.
Timeline
Sales Consultant
BYD Automotive
01.2023 - Current
Concierge
Pullman Brisbane Airport
01.2022 - 01.2023
FOH Manager
Superfly pizza
01.2022 - 12.2022
Assistant Manager
Red Rooster Clayfield
01.2021 - 01.2022
Shift Supervisor / Delivery Driver
Domino’s Spring Hill
01.2019 - 01.2021
Primary -
Ferny Grove State School
Secondary -
Ferny Grove State High School
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