James Jones
Broadford
Summary
Experienced with building and maintaining strong client relationships. Utilizes strategic account management techniques to maximize client satisfaction and retention. Track record of effective communication and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Account Manager
Bowens
03.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Account Manager
Corinthian Doors
06.2011 - 02.2024
- Expanded key account base by identifying and cultivating new business opportunities.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Developed and maintained strong relationships with key clients to ensure long-term business growth.
- Negotiated prices, terms of sales and service agreements.
- Built relationships with customers and community to promote long term business growth.
Warehouse Worker
Metlam Australia
04.2008 - 05.2011
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Education
Forklift Licence
Go Workplace Training
11-2021
Strategic Selling
Miller Heiman Group
10-2018
Certificate IV in Customer Contact
Spectra Training
08-2015
Certificate IV in Competitive Systems And Practice
Spectra Training
08-2015
Skills
- Time management
- Communication skills
- Teamwork and collaboration
- Client relationship management
- Customer service
- Forklift operation
- Problem solving
- Order picking
- Goods packaging
- Account development
- Business growth strategies
- New business development
- Sales reporting
- Key account management
- Effective communication
- Training and mentoring
Timeline
Account Manager
Bowens
03.2024 - Current
Account Manager
Corinthian Doors
06.2011 - 02.2024
Warehouse Worker
Metlam Australia
04.2008 - 05.2011
Forklift Licence
Go Workplace Training
Strategic Selling
Miller Heiman Group
Certificate IV in Customer Contact
Spectra Training
Certificate IV in Competitive Systems And Practice
Spectra Training
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