Summary
Overview
Work History
Skills
Certification
Timeline
Generic

James Kean

South Mackay,Qld

Summary

With a robust background at Mackay Base Hospital, I leveraged my expertise in CCTV surveillance and superior customer service to significantly enhance security measures. My proactive approach in emergency response and threat assessment led to a notable decrease in incident rates by over 30%, showcasing my ability to blend technical skills with effective communication and problem-solving.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sercurity Officer

Mackay Base Hospital
02.2018 - Current
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Issued access cards to authorized personnel to monitor access points.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Tyre Fitter

Thiess
01.2017 - Current
  • Rotated, mounted and balanced tires on cars, trucks, and vans.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Repaired tires to avoid costly replacements by patching, plugging and replacing valves.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Collaborated with team members to complete complex repair jobs effectively and efficiently.
  • Maintained and managed tire and hardware inventory with regular stock assessments.
  • Delivered outstanding service, addressing client concerns promptly and professionally.
  • Increased efficiency with meticulous organization of tools and equipment in the workspace.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.
  • Inspected and maintained equipment to limit operational disruptions.
  • Ensured customer loyalty through exceptional service and expert advice on tire maintenance.
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Maximized efficiency by coordinating changing and rotating of tires.
  • Inspected vehicle brakes, shocks and suspension systems, making repair recommendations to restore condition.
  • Promoted energy conservation by properly inflating tires according to manufacturer specifications.
  • Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
  • Sourced tires to meet customer quality and budget needs.
  • Streamlined workflow, maintaining clean and organized work areas for optimal performance.
  • Minimized downtime with proactive identification of potential issues during routine inspections.
  • Expanded technical knowledge by staying current on industry trends, technology advancements, and best practices.
  • Provided comprehensive training to new technicians, ensuring consistent application of best practices across the team.
  • Maximized vehicle performance with expert alignment adjustments based on precise measurements and calculations.
  • Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
  • Prioritized safety through proper disposal of hazardous materials and adherence to company protocols.
  • Reduced inventory costs by accurately tracking stock levels and ordering supplies as needed.

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • Superior customer service
  • Physical fitness
  • CCTV monitoring
  • Emergency response
  • Access control
  • Patrol operations
  • Complex Problem-solving
  • Relationship building and management
  • Security screenings
  • Conflict de-escalation
  • Threat assessment
  • Access control management

Certification

Certificate 2 OTR fitting

Supervisor s1 s 2

Timeline

Sercurity Officer

Mackay Base Hospital
02.2018 - Current

Tyre Fitter

Thiess
01.2017 - Current

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James Kean