James Keys
Mackenzie,Queensland
Summary
Goal-driven professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I am looking for a change in career, as finance has always interested, and joining the field is he best for both my future employer and for my own further education.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Dentist
Maven
Clare, SA
06.2021 - 12.2021
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Evaluated performance of 20 staff members to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.
Senior Dentist
ADCC Dental
Calamvale, QLD
06.2017 - 06.2019
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
- Excellent return rate of clients (>90%)
- Extremely good communication with patients
- Ability to convert anxious patients into lifelong attendees
Dentist Management
Ethos World
Shanghai, China
04.2016 - 04.2017
- Used Microsoft Word, Excel and other software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Led projects and analyzed data to identify opportunities for improvement.
- Developed and maintained courteous and effective working relationships.
- Managed team of 10 employees, overseeing hiring, training, and professional growth of employees.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Generating ideas, organizing and attending marketing events to promote the practice to the wealthy socio-economic status of the expat and local populations in Shanghai
Dentist
Parkway Health Center
Shanghai, China
06.2013 - 02.2015
Learnt to explain sales and treatment to clients in Chinese Mandarin language
Education
Bachelor of Dental Science - Health
University of Qld
QLD11.2008
Skills
- Speak Conversational-fluent Mandarin Chinese
- Knowledge of Health Insurers and their systems
- Diagnostic Techniques
- Advising and Educating Clients
- Complex Problem Solving
- Relationship Building
- Treatment Documentation
- Client Needs Assessments
Certification
- First Aid Certification
Additional Information
- Currently completing Cert 4 in Finance and Mortgage
- Have applied for Graduate Certificate in Applied Finance at QUT beginning in February 2022
- I have an intermediate knowledge of financial markets, mathematical methods and quantitative modelling
- Literate in excel
- Experience in stock analysis
- Basic knowledge of blockchain and cryptocurrencies
Timeline
Dentist
Maven
06.2021 - 12.2021
Senior Dentist
ADCC Dental
06.2017 - 06.2019
Dentist Management
Ethos World
04.2016 - 04.2017
Dentist
Parkway Health Center
06.2013 - 02.2015
Bachelor of Dental Science - Health
University of Qld