James Khan
Rochedale,Queensland
Summary
Motivated Individual with 9 years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management. Dedicated to open communicative culture where employees feel empowered to contribute to company's success.
Overview
15
15
years of professional experience
Work History
Service Coordinator
Disability & Injury services
Berrinba, Queensland
01.2024 - Current
- Handled incoming calls and inquiries from Staff regarding rosters and shifts
- On-boarding clients
- Rostering staff to different clients within the Area
- Handling the intake of new staff including interviews, paper work, meeting compliance
- Stake holder meetings
Rostering Manager
LME care
Annerley , Queensland
01.2019 - 12.2023
- Keeping abreast of changes in employment laws and regulations to ensure legal compliance.
- Accurately entering employee information into the computerised roster system.
- Ensuring compliance with labour laws and regulations related to staffing processes.
- Maintaining accurate and up-to-date records of staff attendance and absences.
- Generating reports on staff performance, turnover rates, absenteeism.
- Providing support for other HR activities such as training programs, disciplinary actions.
Client Service Coordinator
Magnus Health
Beenleigh, Queensland
08.2015 - 01.2019
- One call and after-hours rostering.
- Created customized reports for clients based on their specific needs and requirements.
- Ensured compliance with industry regulations and company policies.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Stakeholder meetings, external stakeholders.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Customer Service Manager
Sleeman Sports Complex
Chandler , Queensland
02.2009 - 07.2015
- Provided exceptional customer service to ensure customer satisfaction.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Supervision of all staff, including receptionists, lifeguards, and the cleaning team.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Bookings and inquiries about the venue and accommodation.
Education
Advance Diploma - Diploma in Community Sector Management
National Career Institute
Queensland Advance Diploma - Leadership and Management
FME DGE
QueenslandDiploma - Community Access
National Business Academy
Diploma - Early Childhood Education
AUSIIIS Training
Level 4 - Mental Health
National Career Institute
Level 4 - Ageing Support
St Adams College
Level 4 - Disability
National Community Training Education
Level 4 - Child Youth And Integration
National Business College
Level 4 - Accounting And Bookkeeping
FMEDGE
Level 3 - Hospitality
Australia Academy Hospitality
Advance Diploma - Business Management
National Career Institute
Skills
- Problem-Solving
- Multitasking
- Customer Relations
- Team building
- Recordkeeping
- MS Office
- Computer Skills
- Leadership
- Teamwork and Collaboration
- Employee Supervision
- Policy compliance
- Attendance Records Maintenance
- Verbal and written communication
- Data Entry
- Deadline-oriented
- Scheduling Coordination
- Microsoft Office expertise
- Calendar Management
- Friendly, Positive Attitude
- Relationship Building
- Supervision and leadership
- Roster Creation
- On Call
References
- Denise Upshall (Operations Manager) - 0400364885
- Deevena Singh (Operations manager) - 0499021690
Timeline
Service Coordinator
Disability & Injury services
01.2024 - Current
Rostering Manager
LME care
01.2019 - 12.2023
Client Service Coordinator
Magnus Health
08.2015 - 01.2019
Customer Service Manager
Sleeman Sports Complex
02.2009 - 07.2015
Advance Diploma - Diploma in Community Sector Management
National Career Institute
Advance Diploma - Leadership and Management
FME DGE
Diploma - Community Access
National Business Academy
Diploma - Early Childhood Education
AUSIIIS Training
Level 4 - Mental Health
National Career Institute
Level 4 - Ageing Support
St Adams College
Level 4 - Disability
National Community Training Education
Level 4 - Child Youth And Integration
National Business College
Level 4 - Accounting And Bookkeeping
FMEDGE
Level 3 - Hospitality
Australia Academy Hospitality
Advance Diploma - Business Management
National Career Institute
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