JAMES KINCHIN
Mackay,QLD
Summary
I am a 33 year old hospitality professional. As my resume demonstrates, I have a strong background in all areas of hospitality, with more than fourteen years of experience and eleven of them being in management. I have worked in a variety of different venues and roles throughout the world. I am a committed and hard-working individual who shows initiative in all roles. A respectful and professional individual with exceptional expertise in crafting strategic plans to achieve service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager
Palm Bay Resort
2023.01 - 2024.02
- Here I was the manager of the bar and restaurant working under the resorts GM
- I was initially hired to give some life back into the resort mainly to refresh and restart the entire drinks menu while also helping the head chef with a revamped food menu
- I worked with the local food suppliers and drink reps to construct a new beverage offering
- I created a well-balanced, modernised, enticing drinks package for the guests, from coffee to cocktails to wine
- I expanded the offering and the quality by tenfold and still managed to boost their GP up substantially
- I still excelled in my managerial duties, hired and trained a 10/10 team with exceptional customer service, ordering, rostering, stocktake, implementing procedures etc.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
Venue Manager
The Boat House (Boatys)
2022.01 - 2022.12
- At Boatys I managed to increase the weekly revenue by double within three weeks of taking the venue on
- I organised the venue and put multiple procedures into place which helped run the venue smoothly, clean and efficient
- Talked to reps and changed the drinks menu to increase quality while increasing the beverage GP to 80% from 64%
- I was in charge of all venue operations, rostering, hiring, training, stocktake, EoW, EoM reports, Monthly P & L reviews, ordering etc.
Second in Charge
Railway Hotel Thirsty Camel 24/7 Bottle Shop
2021.01 - 2022.01
- After four years of Venue Management, I decided to take a step back from Hospitality and use my extensive knowledge of Alcohol, Back of House systems, ordering, stocktake, management and customer service
- During my 7 months I was employed as the Assistant Manager for the only 24/7 Bottle Shop in Australia which saw average takings of 150-200k a week.
Venue Manager
Union House
2017.01 - 2021.01
- For the past three and a half years I have been employed at Union House in Richmond
- Here I started as a Bar Manager and quickly worked my way up to get promoted to the Venue Manager nine months into employment
- I took ownership of the venue and treated our staff and customers like family
- I learnt new skills and strengthened on a lot of skills I already had
- Union House only started in August of 2017, Were I started 1 months after the open
- The venue is a two story refurbished Pub, with a bustling Public Bar that can fit 170 patrons an 80 seater Dining Room and one of Melbourne’s most popular Rooftops
- Being the Venue Manger I did all tasks needed to operate this successful venue
- Here is a list of a some of the tasks I would do on a daily base: -Ensuring customer and staff satisfaction -Recruiting, building and leading a team with a high focus on culture -Dealing with VicPol, VCGLR and council inspections -Liaising with supplies to get the best products for the best price -Writing seasonal changing cocktail lists -Stocktake and ordering -Rostering -Networking, Marketing -Indesign skills -Effective stock management and reporting -HR -Problem solving -Booking in large functions/parties via phone, in person or emails
- Consistently offering professional, friendly and engaging service -Venue organisation and preparation
Bar Manager
Barrio Bars
2015.01 - 2017.01
- During my two years of employment with Barrio Bars I developed a lot of new skills in hospitality
- Running a team of 11 bartenders and 5 bar backs from all nationalities in an extremely busy speed cocktail bar making the company smash the record year in sales
- Some of my responsibilities included; staff hiring, staff training, overlooking the bar and bar backs, weekly stocktake and ordering, coming up with a new exciting cocktails each week, coming up with new ideas and ways to improve service and maximise sales, daily free pour and spec test with my bartenders
Bar Manager
Falls Creek Hotel
2014.01 - 2015.01
- I completed two ski seasons at Falls Creek, part of Victoria’s alpine region
- After a successful first season I was asked back for a second time
- The job required the ability to think on my feet and work quickly, whilst maintaining great relationships with the hotel’s loyal clientele
- The Hotel is known by Falls Creek locals and visitors for its wine list which boasts some of Australia’s most premier drops
- Some of my responsibilities included
- Facilitating guest requests, wine knowledge and recommendations, cash reconciliation, stocktake, bar and table service during busy lunch periods, as well as dinner during its four-course daily changing dinner service, usually hosting around 80 covers.
Education
USC Tertiary Preparation Pathway
12.2011
Matthew Flinders Anglican College
12.2008
Skills
- Guest satisfaction
- POS systems proficiency
- Sanitation Standards
- Employee Training
- Staff Management
- Scheduling Coordination
- Cocktail creation
- Menu development
Personal Information
Date of Birth: 02/15/91
References
- Ryan Crick, Owner/Director of Union House, ryan@unionhouse.com.au, 0432 273 514
- Kate Saalfeld, GM of Base Airlie Beach, air.gm@nomadsworld.com.au, 0424 731 972
- Paul Papa, Manager of Railway Hotel, spud@therailwayhotel.com.au, 0466 648 084
- Callum Murphy, Operations Manager Barrio Bars, 07889467482
Certification
- Responsible Service of Alcohol
- Genovese Advanced Coffee Training
- Drivers license
Timeline
Bar and Restaurant Manager
Palm Bay Resort
2023.01 - 2024.02
Venue Manager
The Boat House (Boatys)
2022.01 - 2022.12
Second in Charge
Railway Hotel Thirsty Camel 24/7 Bottle Shop
2021.01 - 2022.01
Venue Manager
Union House
2017.01 - 2021.01
Bar Manager
Barrio Bars
2015.01 - 2017.01
Bar Manager
Falls Creek Hotel
2014.01 - 2015.01
USC Tertiary Preparation Pathway
Matthew Flinders Anglican College
- Responsible Service of Alcohol
- Genovese Advanced Coffee Training
- Drivers license
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